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 TitleDate AddedCompany
whitepaper Contact Centres: Optimum service at optimum cost2009-11-16 ntl:Telewest Business
  Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

Tags: Network Management, Network Management, Network Management, Customer Management		   
whitepaper Shared Services: The Practicalities of Local Council Cost Reduction2009-09-17 Speed Communications
  Local government in the UK has been undergoing modernisation initiatives centred on IT. Substantial investments have been made in digitising the way that local government delivers public services, managesoperations and creates efficiencies. With so much progress having been made, attention is now turning to how IT managers can reduce costs without disrupting the progress of modernisation programmes.

Tags: Network Management, LAN - WAN, Government		   
whitepaper 802.11n: The End of Ethernet?2009-09-14 Burton Group
  The Institute of Electrical and Electronics Engineers (IEEE) 802.11n standard represents the beginning of the end for wired Ethernet as the dominant Local Area Network (LAN) access technology in the enterprise. Over the next few years, refinements in system silicon, radio design, network control, wireless security, and power management will improve 802.11n and its successor products to the point where they will begin to erode the switched Ethernet market.

Tags: Mobile and Wireless, Mobile and Wireless		   
whitepaper A Clear Path to 100Gigabit Ethernet on the Alcatel-Lucent Service Router Portfolio2009-07-11 Alcatel-Lucent
  In helping service providers profitably meet the massive bandwidth demands driven by explosive growth in video traffic and sophisticated consumer and business IP services, Alcatel-Lucent is the first to deliver 100 Gigabit interfaces that combine speed, services and industry-leading power efficiency. Leveraging the power and flexibility of innovative FP2 silicon, the service router portfolio goes far beyond faster transport: unleashing powerful 100GigE interfaces that support the full scope and scale of broadband services such as IPTV, Internet access, IP and Ethernet VPNs, Internet peering and LTE mobile broadband - speed, services and scalability with no compromise.

Tags: Mobile and Wireless		   
whitepaper The Power of Connections2009-07-08 Cisco Systems
  Keeping your employees connected to people and information anytime, anywhere is a big step toward making your business more efficient. To help employees reach the resources they need, many companies are turning to unified communications, which brings together all voice and data communications on a single network. With a virtual private network (VPN), employees can securely connect to your network, even when working from home or on the road.

Tags: Security Administration, Network Technologies, Security Administration, LAN - WAN		   
whitepaper "To remain competitive in an increasingly competitive world, businesses must boost operational efficiency wherever possible. The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improv2009-07-03 Cisco Systems
  Keeping your employees connected to people and information anytime, anywhere is a big step toward making your business more efficient. To help employees reach the resources they need, many companies are turning to unified communications, which brings together all voice and data communications on a single network. With a virtual private network (VPN), employees can securely connect to your network, even when working from home or on the road

Tags: Security Administration, Network Technologies, Security Administration, LAN - WAN		   
whitepaper Ten Tips for Increasing Operational Efficiency2009-07-03 Cisco Systems
  To remain competitive in an increasingly competitive world, businesses must boost operational efficiency wherever possible. The following are 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.

Tags: Security Administration, Network Technologies, Security Administration, LAN - WAN		   
whitepaper Take Your Customer Service to the Next Level2009-07-03 Cisco Systems
  In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. Here are eight strategies for creating a relationship with your customers that will keep them coming back.

Tags: Security Administration, Network Technologies, Security Administration, LAN - WAN		   
whitepaper Small Business VoIP: The Basics2009-07-03 Cisco Systems
  Keep your employees connected to people and information anytime, anywhere is a big step toward Small business VoIP, or voice over Internet Protocol, is getting a lot of attention these days. In essence, small business VoIP combines voice and data together on a single, secure network foundation. The following is a guide to why you might want to consider a small business VoIP system.

Tags: Security Administration, Network Technologies, Security Administration, LAN - WAN		   
whitepaper Grow Your Business in a Recession2009-07-03 Cisco Systems
  This free whitepaper from Cisco offers top ten tips on how to grow your business in a recession.

Tags: Security Administration, Network Technologies, Security Administration, LAN - WAN