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 TitleDate AddedCompany
whitepaper Five Common VPN Security Mistakes2006-09-25 18:01:07 Positive Networks
  Learn about the most common security mistakes companies make when deploying and managing VPN and endpoint security solutions. Positive Networks, a leader in hosted,managed remote access and endpoint security solutions, has gained invaluable experience implementing thousands of VPNs. As a result, the company's engineers have had the chance to see,and therefore fix, common mistakes made by IT Administrators when installing remote access solutions. The goal of this information is to help companies avoid costly errors and offer a hassle-free solution for companies requiring VPN technology.   
whitepaper Faster Call Resolution with Browser-Based Remote Access and Control: Hands-On Customer Support2006-10-04 01:00:17 Netopia
  It's no secret that customers are the lifeline of any organization. And as the expectations for superior customer service increase, organizations are realizing the need to arm their reps with the right interactive tools necessary to resolve the customer issue quickly and securely. With this increased investment, comes increased accountability for any help desk software that may be implemented.

In this white paper you'll learn about:

  • Business drivers affecting customer relationship management
  • Cost challenges for help desks and call centers
  • An on-demand remote support solution that compliments existing support tools to deliver improved call center ROI and customer satisfaction

   
whitepaper Improving Agility, TCO, and Security with Agentless Job Scheduling2006-11-10 01:00:17 BMC Software
  Job scheduling architectures involve deploying agent software on every system and these agents may be more expensive to install and maintain. This white paper discusses how BMC® Software is addressing these potential issues with a revolutionary solution. Agentless job scheduling with BMC CONTROL-M offers agentless and agent-based capabilities, providing users with the best of both worlds.   
whitepaper Leading the Way in Service Quality2006-07-24 22:31:18 Hewlett-Packard
  Accor, European leader and one of the world's largest groups in travel, tourism and corporate services, owes its leading position to its strong representation, the diversity of its offerings and its quality of service. Because of the implementation of new operating systems and accelerating growth in the number of security and system patches, the Accor IT department started a process of re-evaluating the development of its remote distribution tool, which covers all the hotel activities of the group. HP OpenView Configuration Management solution was installed by the Accor IT teams, with the support of HP Services, based on implementation specifications delivered to HP.   
whitepaper Synchronizing Service Desk Data with PIM Applications on Desktop and Mobile Devices2006-12-09 01:00:17 Numara Software
  Personal information management (PIM) software is a powerful and convenient tool that enables service desk agents to readily organize incident data from multiple sources. But there are problems associated with keeping PIM data up to date, since it's placed in local databases and caches and is disconnected from its source. Fortunately, synchronization can help you meet the challenge of keeping your independent databases consistent and up to date. Download this Numara Software white paper to learn how.

  
whitepaper Timbuktu Pro 8.6 for Macintosh2006-07-18 14:28:04 Netopia
  Timbuktu Pro remote control software allows you to operate a remote computer as if it were on your own desk. Your keyboard and mouse control the remote computer, and your monitor displays that computer's screen. It's ideal for remote workers, telecommuters and tech support personnel. You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro makes users easy to find with the Internet locater service, allowing you to connect using only an email address. Timbuktu Pro's feature set includes remote control, file and folder transfer, chat, instant messaging and voice intercom. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security for user authentication. In addition, all Timbuktu Pro connections can be configured to use SSH for strong encryption of the data stream.

Version 8.6 features: find, connect to, and control a remote computer using a Skype "tunnel" without an active call; automatically set up a Skype tunnel to navigate through firewalls and routers; invite other users to view all, or even just part of your screen. 		  
whitepaper Timbuktu Pro 8.6 for Windows2006-07-18 14:28:04 Netopia
  Timbuktu Pro remote control software allows you to operate a remote computer as if it were on your own desk. Your keyboard and mouse control the remote computer, and your monitor displays that computer's screen. It's ideal for remote workers, telecommuters and tech support personnel. You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro makes users easy to find with the Internet locater service, allowing you to connect using only an email address. Timbuktu Pro's feature set includes remote control, file and folder transfer, chat, instant messaging and voice intercom. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security for user authentication. In addition, all Timbuktu Pro connections can be configured to use SSH for strong encryption of the data stream.

Version 8.6 features: find, connect to, and control a remote computer using a Skype "tunnel" without an active call; automatically set up a Skype tunnel to navigate through firewalls and routers; invite other users to view all, or even just part of your screen. 		  
whitepaper Software Company Takes Collaboration to New Heights2006-09-26 01:00:16 Cisco Systems
  This case study examines how a global Software Development company reduced costs by $10,000 a month, sped product development, improved quality, and delivered better service and support by improving operational efficiency.   
whitepaper Home Network Services in Korea2007-01-13 01:00:33 Research On Asia (ROA) Group
  Remote access services that enable the user to check home security related issues from a remote location by using a mobile device, have been introduced by mobile carriers in Korea. This white paper briefly introduces the main trends in mobile device-based home network services in Korea.

The home network market is emerging as a killer category for mobile carriers, device and hardware manufacturers as well as middleware platform developers.

In Korea, the major mobile carriers, SKT, KTF and LGT are providing services related to home automation, home security and safety. 		  
whitepaper Seamless Mobility: A Continuity of Experiences Across Domains, Devices and Networks2006-06-30 19:08:06 Motorola
  This in-depth white paper from Motorola outlines the company's vision for seamless mobility. It explains how your business can gain a competitive advantage by providing employees and customers with ubiquitous access to data and applications across diverse networks, devices, and domains. The paper goes on to describe the attributes of seamless mobility and the functional architecture that's required to support it. Discover why Motorola's core competencies, collaborative work with other technology leaders, and user-centric R&D activities uniquely position it as the leader of the seamless mobility revolution.