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 TitleDate AddedCompany
whitepaper Mesh Networks: A Revolution in Wireless Connectivity2006-06-30 19:08:06 Motorola
  Here's a brief but informative white paper from Motorola that explains why wireless mesh networking makes any radio system perform better. The paper describes the military origins of mesh networks and explains why city governments are quickly adopting the technology to assist their police and other first responders. Find out why mesh networks are inherently more robust than traditional wireless networks and learn about a process called "multi-hopping" and how it supports high data transfer rates even over very long distances.   
whitepaper Windows 2000 Centralized Management2006-06-02 01:00:29 Microsoft
  Windows 2000 is a powerful operating system that can be managed remotely. The range of remote management options has been greatly increased in Windows 2000. From Windows Terminal Services to command line scripts, IT professionals now have a range of tools to administer a Windows 2000 machine remotely. This paper describes several new remote management tools that can be used to administer Windows 2000 machines, whether they exist in the corporate data center or at a branch office.   
whitepaper Harvey Nichols - Commitment to Customer Satisfaction2006-05-26 01:00:26 Touchpaper Software
  One of the UK's best known premium retail brands, Harvey Nichols has a varied and growing IT infrastructure, with an IT department supporting 2,000 users generating over 1,000 support calls per month. The use of the Touchpaper solution has helped Harvey Nichols to streamline its support function and improve response times to users. 95% of support calls are now resolved without a desk visit by using Touchpaper's remote desktop support functionality.   
whitepaper The Remote Access Imperative in Disaster Recovery2006-09-13 13:33:26 Aventail
  One of the most critical aspects of any business continuity plan is providing the ability for employees, partners, and other constituencies to access critical resources and data from home or other remote locations as if they were in the office. If a disaster recovery plan does not include remote access, conducting "business as usual" during an emergency is virtually impossible. This white paper by business continuity expert Tim Clark of The FactPoint Group explains why SSL VPN technology, which allows workers and partners to connect easily and securely through the Internet to corporate network resources, has emerged as the leading remote access solution. Download the paper for free today, compliments of Aventail.   
whitepaper ProCurve Mobility Infrastructure Technical Brief2006-05-01 Hewlett-Packard (HP)
  This white paper from ProCurve Networking by HP offers an overview of the ProCurve Mobility Infrastructure, a coordinated set of wired and wireless products that provides secure wireless connectivity for a wide range of business environments. The paper outlines the key capabilities delivered through the ProCurve Mobility Infrastructure and goes on to diagram several sample WLAN solution topologies, including a:
  • Single subnet building or floor
  • Multiple-subnet campus
  • Headquarters facility with remote offices
  • School campus with temporary buildings
Download the paper to learn more about the ProCurve Mobility Infrastructure and how it can help you balance wireless convenience with security, reliability, affordability, and ease of use. 		  
whitepaper Technical Overview of Nokia IP VPN2006-09-05 01:00:12 Nokia
  Nokia IP VPN is designed to the highest standards of reliability, performance, and functionality. This white paper will explain about six key requirements for enterprise-class IP VPN, along with the technologies Nokia built into the IP VPN product line to support enterprises and carriers. Nokia IP VPN is the result of seven years of expertise in building highly reliable, available, and scalable IPSec hardware and software. With site-to-site VPN, remote access VPN, firewall, and dynamic routing capabilities, Nokia IP VPN gives the powerful tools to build enterprise-class VPNs.   
whitepaper Remote Control Software and Today's IT Environment2006-12-16 01:00:21 Symantec
  Remote control solutions continue to help organizations manage remote computers securely across multiple platforms to resolve issues quickly. However, as the number of remote users grows, maintaining security becomes an even more critical requirement for these solutions. An effective remote control solution, such as Symantec pcAnywhere 12.0, addresses key security requirements in the areas of authentication, authorization and access control, perimeter and data-transfer security, and administration. The result is a solution that can detect, diagnose, and resolve critical issues with minimal impact to business operations.   
whitepaper Sneak Preview of GoToAssist 7.0: Remote Support Made Easy2006-04-17 13:59:48
  Citrix® GoToAssist™ is revolutionizing how technical support and services are delivered to customers throughout the world, while helping thousands of businesses like yours increase revenue and reduce costs in support, IT and consulting departments. Purpose-built for support, GoToAssist is consistently chosen by customers due to a faster time to connect, faster time to resolve issues and overall ease of use. Now you have one more reason to learn how GoToAssist can positively impact your bottom line.

Join us for a sneak preview of GoToAssist 7.0. This 30-minute Webcast will explore why our industry-leading remote-support solution is a "must have" for your business and the opportunities it can offer to increase ROI, reduce operational costs and allow you to provide better service to both internal and external customers.

In just 30 minutes you will:

  • Learn about the new features of GoToAssist 7.0, including Manager's Dashboard, Multi-Session Phone Mode, expanded Integration and the Best Practices Resource Center.
  • Hear how customers are seamlessly integrating ChatLink with their knowledge base solutions prior to transferring the customer to the next representative.
  • See why GoToAssist won the coveted Product of the Year award from Customer Interaction Solutions.

Speakers: Shelly Cobb, Product Marketing Manager for Citrix GoToAssist and Barry Dacus, Product Line Manager for Citrix GoToAssist

  
whitepaper Urgent Issue Resolution through Remote Support: Eclipsys Case Study2006-04-17 13:54:55
  Healthcare providers depend on the latest technology to perform their critical, life-saving tasks. Yet when healthcare professionals need technical support to keep their systems running smoothly, they get stuck troubleshooting over the phone - a tedious, time consuming and error-prone task.

Join us for a 30-minute Webcast to learn how healthcare organizations like Eclipsys Corporation rely on remote support to help meet HIPAA-compliance guidelines while improving patient care, increasing speed of service and reducing IT costs.

In just 30 minutes you will learn:

  • How Eclipsys Corporation is able to reduce costs while providing thousands of physicians and other clinicians with fast, secure online support
  • How advances in policy-based encryption technologies make it easy to transmit private customer information and other sensitive material securely via the Internet
  • Best practices and strategies for protecting customer privacy while troubleshooting healthcare systems

Speakers: Robert Bell, Director of Product Support Services, Eclipsys Corporation and Shelly Cobb, Product Marketing Manager for Citrix GoToAssist

  
whitepaper Antenna Deployment Technical Brief2006-03-01 Hewlett-Packard (HP)
  Download this white paper from ProCurve Networking by HP for guidance on how to select, install, and configure wireless access points and antennas. The paper offers tips for performing a WLAN site survey as well as installation recommendations to help ensure that you get the desired level of service from your antenna right from the start. It also walks you through estimates and calculations that can help you determine a given installation's path loss, link budget, and actual range.