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 TitleDate AddedCompany
whitepaper Total Support: Achieving sustainable business growth with a remote support solution2008-10-30 NTRglobal
  Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they expect total support. If you fail to support them, you fail. It's that simple.

When expanding your business, you must develop a total support solution to meet customer expectations and to do business on their terms. Your solution must be relevant and valuable to them, and differentiated from your competitors. A smart solution should provide you the capability of providing customers a single point of contact support model to locate and leverage the available experts with the right skills at the right time.

What many business leaders fail to understand is that a total support solution isn't just a necessary adjunct to the business; it can also be a growth driver - if you employ the right solution.

Tags: Enterprise Planning, Business Functions, LAN - WAN, User Satisfaction, User Satisfaction		   
whitepaper Updating VPN Client Software on a VPN 3000 Concentrator2008-11-05 Cisco Systems
  There are two ways to update VPN Client software. One can place a new release or update on a web server, called the update server, and notify remote users of all client types (Linux, Windows, Mac OS X and so on) where to retrieve and install the updated software. Or, starting with Release 4.6, one can automatically update VPN Client software for Windows 2000 and Windows XP remote users. To update VPN Client software, one must enable Client Update on the VPN Concentrator. When one enable Client Update, notification VPN Client users that it is time to update the VPN Client software on their remote systems.

Tags: LAN - WAN		   
whitepaper WebaZilla Is Growing Globally While Keeping Costs Down by as Much as 40% Using Dell Server Technology2008-11-01 Dell
  WebaZilla sought a quality brand in server technology, known and supported worldwide, in order to build a global Web hosting business. The company is deploying Dell PowerEdge quad-processor server models combined with the Dell Remote Access Card (DRAC) solution for remote monitoring. This resulted in 30% savings in cost of Dell PowerEdge R200 server with more processing power than comparable rack-mounts.

Tags: Software Development Tools, LAN - WAN		   
whitepaper SAVVIS Sharpens Its Edge in a Competitive Market With HP2008-11-01 Hewlett-Packard (HP)
  Headquartered in St. Louis, Missouri, SAVVIS, Inc. is one of the world's largest providers of computing services, offering an IT Infrastructure-as-a-Service platform that extends to 45 countries. SAVVIS wanted to provide high-performance servers with remote management capabilities to host customer applications and simplify administration. SAVVIS Installed quad-core, quad-processor servers and HP BladeSystem to provide two options for managed hosting customers.

Tags: Server Hardware, LAN - WAN		   
whitepaper Arctic Group Plans for the Future With IBM Cognos and EDB Gruppen2008-11-01 IBM
  Arctic Group is a trading company based in Denmark, Greenland and the Faroe Islands, which supplies a wide range of goods and services to businesses and consumers in Greenland, Iceland and the Faroe Islands. Supplying a range of 155,000 products to remote communities in Greenland, Iceland and the Faroe Islands is a major logistical challenge for Arctic Group, complicated by distance and changing weather conditions. Accurate forward planning is vital - but without proper IT support, planning cycles were labour-intensive and could take up to two and a half months per year. Arctic Group implemented IBM Cognos Business Intelligence and IBM Cognos Planning. The solution gives key employees real-time access to sales, logistics and finance information via graphical dashboards and reporting tools, etc.

Tags: Data Tools, LAN - WAN		   
whitepaper Achieving Competitive Advantage by Securing Remote Users2008-11-01 RSA Security
  Founded in 1997 and based in Miramar, Florida, Arise Solutions Incorporated is the pioneer of flexible, outsourced virtual call center service solutions for organizations seeking to profitably increase revenue and address the staffing, cost and quality control issues associated with conventional contact centers. The challenge was the need to meet PCI compliance for remote workers, as required by clients and to offer a competitive advantage when selling to clients. Arise Solutions deployed RSA SecurID hardware authenticators, RSA SecurID software authenticators and deployed to over 8,000 remote business partners; gradual roll-out.

Tags: LAN - WAN		   
whitepaper How to Deliver Superior Professional Services Cost-Effectively2008-10-23 Citrix Online
  This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.

Download the Ziff Davis White Paper to learn:
  • Why today's challenges require creative, new strategies
  • Features you should look for in a remote service delivery solution
  • How Citrix® GoToAssist® Corporate helps organizations meet rising demands


Tags: LAN - WAN, IT Budgeting, User Satisfaction		   
whitepaper Triumphing Over the Information Maze2008-10-23 Microsoft
  Collecting information has never been a problem for companies. But assembling it in a meaningful way so employees can act on it has. Fortunately, new tools to speed information access and boost worker productivity are becoming widely available. Not only do they empower employees by enabling them to collaborate and make decisions, but they can also enrich the bottom line. This white paper discusses tools for working smarter, boosting employee productivity, and preparing for the future.

Tags: Security Administration, LAN - WAN, Mobile and Wireless, Government		   
whitepaper How Cisco IT Provides Remote Network Access for Small Offices and Teleworkers2008-10-21 Cisco Systems
  The Cisco Virtual Office solution extends the Cisco routed intranet, via secure VPN Internet connections, into thousands of employees' homes and, in the future, small offices. This case study describes the deployment of the Cisco Virtual Office solution within Cisco's own network, an advanced enterprise environment that is one of the largest and most complex in the world. As of mid-2008, Cisco had more than 15.000 internal users for the Cisco Virtual Office solution. This deployment is yielding the benefits of increased employee productivity and job satisfaction; IT cost savings, and reductions in Cisco's environmental impact. Customers can draw on Cisco IT's real-world experience in this area to help support similar enterprise needs.

Tags: Security Administration, LAN - WAN		   
whitepaper Experience Measurable Gains with Remote Services and Support2008-10-15 Citrix Online
  IT consultants and Professional Services (PS) organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable utilization.

But how exactly are IT consultants and PS organizations putting remote services and support delivery to work for them? Citrix Online surveyed over 350 industry professionals to find out.

Download this white paper to learn:
  • How IT consultants and PS organizations are leveraging remote service technology
  • What users consider the top 3 most important criteria in a solution
  • How GoToAssist Corporate delivers immediate ROI


Tags: Business Functions, User Satisfaction, Customer Management, IT Budgeting