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 TitleDate AddedCompany
whitepaper CDPS Analyst Interview with John Webster of Illuminata2009-10-26 IBM
  Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of Illuminata," to see how the IBM® Comprehensive Data Protection Express solution addresses the needs of midmarket companies that don't have adequate backup and recovery capabilities for their critical data.

Tags: Network Management, Data Infrastructure, IT Budgeting, User Satisfaction		   
whitepaper Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM2009-10-23 IBM
  In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing telephony and collaboration costs. Keeping up with change and information overload for companies is becoming much more difficult, but is critical to staying competitive. Listen to this complimentary IBM webcast to catch the latest analyst insights on what matters in the UC market - what is critical - the value of telephony integration - and the benefits of a sound call control strategy. Learn more about IBM's unique philosophy to help organizations extract more value out of their investments for significant cost savings, faster decision making, and effective communication enabled business processes. Plus, have an opportunity to hear from IBM subject matter experts as they discuss the new IBM Lotus® Sametime® Unified Telephony software and Converged Communications Services offerings, and how adding social networking to the UC mix can help organizations extend the value of their company helping to create a much more dynamic and smarter way of doing business.

Tags: Network Technologies, Network Technologies, Internet and Web, Network Technologies		   
whitepaper Why Free Patch Management Tools Could Cost You More2009-10-12 KACE
  As organizations look to keep operating expenses down, "free" technology solutions start to look more attractive. However, when choosing a solution for patching your systems and servers, it is important to consider the total cost of ownership (TCO) and the difference in key capabilities between point patching products and comprehensive patch management solutions. This white paper uncovers those differences.

Tags: Network Technologies, Security Administration, IT Budgeting, IT Budgeting		   
whitepaper Is the time right to move from RISC to Intel Architecture?2009-10-01 Intel
  Previous business decisions to deploy your IT solutions on RISC based architectures was most likely the right decision at the time based on the business need, the solutions availability and the architecture available to run that solution. Some of these solutions are likely due for an upgrade due to changing business needs, a better version of the application now being available or have become to expensive to maintain and support on older server system. It is time to make a change and change is likely to include upgrading to next generation of software solution and choosing a new server system that will perform and work with the software solution.

Tags: Network Management, Components, Network Technologies, Software Development Tools		   
whitepaper Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls2009-08-19 Interactive-Digital
  Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of their knowledge, experience, navigation skills and willingness to use the automated system. With an adaptive approach, automated IVR systems continuously monitor individual caller behavior during each call to the system. Specifically, speech and/or DTMF responses (such as entering account numbers, entering a PIN, making selections from menus, etc.) are monitored for speed and accuracy in real-time, node-by-node in the call script.

Tags: Business Functions, Software Development Tools		   
whitepaper Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times2009-08-07 Microsoft
  Microsoft® software-powered Unified Communications can help you cut costs and better position your business for the economic rebound by transforming the way you communicate and collaborate while maximizing your existing communications infrastructure. This white paper discusses how businesses can reduce out-of-pocket expenses by reducing travel expenses and conferencing service charges with unified conferencing, and can cut telephone tolls and cell phone charges with software-powered VoIP. In addition, Unified Communications enables you to avoid capital expenditures by optimizing your communications infrastructure, including consolidating messaging, telephony, and voice mail systems and by eliminating expensive storage systems.

Tags: Network Technologies, Network Technologies, Mobile and Wireless, Network Technologies		   
whitepaper The Store: The Last Mile in Delivering Customer-Centricity2009-07-24 Oracle
  Learn how leading retailers are anticipating and responding to consumer demand where the rubber meets the road: inside the store. In today's competitive business climate, the moment of truth for retailers is reflected in how they deliver a superior customer experience and ultimately complete the sale. This e-book provides real world case studies from retailers who have driven top and bottom line improvements by employing 5 Key Strategies. Download this FREE white paper.

Tags: Network Technologies, E-commerce - E-Business, Customer Management		   
whitepaper Focus Research Comparison Guide: Enterprise PBX2009-07-17 Focus.com
  Leave a lasting postive impression with your customers! For many businesses the contact center is where your customers will connect and interact most frequently with your company.

VoIP systems are becoming the ultimate solution to building an ongoing positive experience for your customers. This FREE Buyer's Guide walks you through the major vendors of VoIP-enabled contact centers and includes topics such as:
  • How VoIP contact call centers work
  • The benefits and risks of VoIP
  • Costs and pricing
  • Basic and advanced features


Tags: Network Technologies, Mobile and Wireless, Network Technologies, Network Management		   
whitepaper Connecting the Enterprise: CDW's 2009 Unified Communications Tracking Poll2009-07-08 CDW
  In today's economically challenging times, IT departments, big and small, are looking for ways to boost productivity and efficiencies, while managing operating costs.

CDW's new tracking poll, which surveyed 766 IT professionals who work on unified communications (UC) or component technologies in business, government, higher education, and healthcare, indicates that IT executives are working to integrate communications technologies to reduce costs and help grow the organizational bottom line.

Tags: Network Technologies, Intrusion - Tampering, Mobile and Wireless, Network Technologies		   
whitepaper True Convergence Demands a Communication Service Provider that Embraces a CustomerCentric Approach2009-07-01 Sprint
  At the center of the transformation to convergence is the Communication Service Provider. Effective convergence providers, as described in this paper, have designed their convergence solutions to meet the business objectives of their customers. Sprint is such a convergence provider.

Tags: Network Technologies, Network Technologies, LAN - WAN, Network Management