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Title Date Added Company

HiPath Managed Services for IP Telephony 2006-08-03 01:00:11 Siemens

Enterprises of all sizes are often unable to dedicate resources to personnel training and expensive IP telephony management tool-sets. Time and resources are required to learn specialized skills, acquire resources and modify the IP telephony integrated environments after implementation. Achieving the best return on investment from IP telephony requires a high level of expertise - even minor decisions have consequences that can impact the financial and operational performance of the entire enterprise. With HiPath Managed Services, the global team of experts possesses the skills, tools and experience to successfully manage many of the world's most demanding communications environments.

Debunking the Myths of Unified Communications 2006-09-20 07:04:43 Cisco Systems

As voice, video, and data networks converge into a single user experience, more organizations are seeing the value in deploying IP-based unified communications solutions. These solutions integrate telephony, unified messaging, voicemail, customer contact solutions, audio and video capabilities, rich-media conferencing, and presence and mobility solutions with business processes. However, as with any emerging technology, myths have evolved about the use, value, and effectiveness of unified communications. This paper looks at the most common myths�and the facts�and provides information that can help you make an intelligent decision about deploying a converged network and unified communications solution.

Consulting Firm Acquires Seven Companies, Doesn't Miss a Call 2006-10-20 07:58:25 Cisco Systems

This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.

Make the Leap to Converged Communications 2006-08-01 Intel

Burgeoning demand for converged voice, video and data is creating problems for service providers. As they face fierce competition to attract new customers and keep existing ones, they need solutions quickly. New networking equipment and software must be cost-effective and development time must be shortened to ensure bottom-line profitability. Scalability to grow the solution over time in a predictable and cost-effective manner is crucial for business growth. Service providers can address all of these challenges by upgrading their network with servers based on Intel multi-core processors and the converged Internet Communications application suite known as CommuniGate Pro. Together, these two solutions provide a platform for the delivery of new multimedia services - a solution that is quick, cost-effective and scalable.

Tags: Processors

Allen Boone Humphries Robinson Improves Efficiency and Exceeds Client Expectations With Good Mobile Messaging 2006-07-31 Motorola

Allen Boone Humphries Robinson LLP (ABHR) wanted to equip attorneys with a reliable, integrated device to allow them to be productive away from the office. The challenge was to provide real-time access to the firm's more than 10,000-name contact database in ProLaw and display the caller's name and phone number for incoming calls. ABHR deployed Good Mobile Messaging on Palm Treo handhelds with voice and data service from their providers. These integrated devices give staff real-time synchronized access to e-mail, calendars and contacts along with phone and PDA capabilities.

Tags: Mobile - Wireless Communications

Building a Foundation for CRM Success With Customer Data Integration 2006-07-20 05:09:31 Siperian

This webcast shows Customer Data Integration (CDI) best practices that most successful customers have incorporated. Organizations that are in the initial stages of creating a CDI strategy and identifying a CDI infrastructure to support their single-view goals can learn a great deal from what other companies have done that has worked well for them as part of their implementation process. By attending this web seminar, viewers take away valuable insights about how to: design a great CDI solution - instead of just good, determine the best data to include to meet the challenging business needs, scope an initial CDI implementation and subsequent rollouts, and define and demonstrate CDI success.

Timbuktu Pro 8.6 for Macintosh 2006-07-18 14:28:04 Netopia

Timbuktu Pro remote control software allows you to operate a remote computer as if it were on your own desk. Your keyboard and mouse control the remote computer, and your monitor displays that computer's screen. It's ideal for remote workers, telecommuters and tech support personnel. You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro makes users easy to find with the Internet locater service, allowing you to connect using only an email address. Timbuktu Pro's feature set includes remote control, file and folder transfer, chat, instant messaging and voice intercom. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security for user authentication. In addition, all Timbuktu Pro connections can be configured to use SSH for strong encryption of the data stream.

Version 8.6 features: find, connect to, and control a remote computer using a Skype "tunnel" without an active call; automatically set up a Skype tunnel to navigate through firewalls and routers; invite other users to view all, or even just part of your screen.

Timbuktu Pro 8.6 for Windows 2006-07-18 14:28:04 Netopia

Timbuktu Pro remote control software allows you to operate a remote computer as if it were on your own desk. Your keyboard and mouse control the remote computer, and your monitor displays that computer's screen. It's ideal for remote workers, telecommuters and tech support personnel. You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro makes users easy to find with the Internet locater service, allowing you to connect using only an email address. Timbuktu Pro's feature set includes remote control, file and folder transfer, chat, instant messaging and voice intercom. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security for user authentication. In addition, all Timbuktu Pro connections can be configured to use SSH for strong encryption of the data stream.

Version 8.6 features: find, connect to, and control a remote computer using a Skype "tunnel" without an active call; automatically set up a Skype tunnel to navigate through firewalls and routers; invite other users to view all, or even just part of your screen.

Siperian Case Study: Documentum 2006-07-13 01:07:59 Siperian

In late 1990s, Documentum (now part of EMC) was focused on mostly large enterprise software deals to achieve its financial goals. As the market conditions changed, the company made a strategic decision to pursue larger number of deals at a broader set of price points to create a more predictable, even revenue model. However, Documentum sales lead management systems could not support a higher number of deals without significantly more salespeople. To address their customer data integration challenges, Documentum evaluated, selected and implemented the Siperian customer data integration solution (then called Activity Server). The results were reduction in IT management costs, improved lead flow velocity and increased sales force productivity.

Leading Regional Bank Scales Up IVR Solution to Meet Rapid Growth Curve 2006-07-06 03:15:27 Microsoft

Woodforest National Bank is a regional Texas bank with 175 branches, some 100 of which are located in retail stores such as Wal-Mart. Although the bank has been using a Microsoft Speech Server 2004-based Interactive Voice Response (IVR) application for the past two years, it needed to scale up its telephone banking system solution to address the growth in call volume, create a new Spanish language application and move to a real-voice interface. Using its own in-house IT expertise, the existing Microsoft .NET infrastructure, and powerful Microsoft Speech Server 2004 R2 software, Woodforest addressed each opportunity. Adding a new server scaled up the solution to handle the increased volume and helped deliver a 70 percent reduction in live operator support.

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Title	Date Added	Company
HiPath Managed Services for IP Telephony	2006-08-03 01:00:11	Siemens
Enterprises of all sizes are often unable to dedicate resources to personnel training and expensive IP telephony management tool-sets. Time and resources are required to learn specialized skills, acquire resources and modify the IP telephony integrated environments after implementation. Achieving the best return on investment from IP telephony requires a high level of expertise - even minor decisions have consequences that can impact the financial and operational performance of the entire enterprise. With HiPath Managed Services, the global team of experts possesses the skills, tools and experience to successfully manage many of the world's most demanding communications environments.
Debunking the Myths of Unified Communications	2006-09-20 07:04:43	Cisco Systems
As voice, video, and data networks converge into a single user experience, more organizations are seeing the value in deploying IP-based unified communications solutions. These solutions integrate telephony, unified messaging, voicemail, customer contact solutions, audio and video capabilities, rich-media conferencing, and presence and mobility solutions with business processes. However, as with any emerging technology, myths have evolved about the use, value, and effectiveness of unified communications. This paper looks at the most common myths�and the facts�and provides information that can help you make an intelligent decision about deploying a converged network and unified communications solution.
Consulting Firm Acquires Seven Companies, Doesn't Miss a Call	2006-10-20 07:58:25	Cisco Systems
This case study examines how Navigant Consulting, an independent consulting firm, used a single, converged IP network to help a dynamic global workforce improve responsiveness to clients -- regardless of location.
Make the Leap to Converged Communications	2006-08-01	Intel
Burgeoning demand for converged voice, video and data is creating problems for service providers. As they face fierce competition to attract new customers and keep existing ones, they need solutions quickly. New networking equipment and software must be cost-effective and development time must be shortened to ensure bottom-line profitability. Scalability to grow the solution over time in a predictable and cost-effective manner is crucial for business growth. Service providers can address all of these challenges by upgrading their network with servers based on Intel multi-core processors and the converged Internet Communications application suite known as CommuniGate Pro. Together, these two solutions provide a platform for the delivery of new multimedia services - a solution that is quick, cost-effective and scalable. Tags: Processors
Allen Boone Humphries Robinson Improves Efficiency and Exceeds Client Expectations With Good Mobile Messaging	2006-07-31	Motorola
Allen Boone Humphries Robinson LLP (ABHR) wanted to equip attorneys with a reliable, integrated device to allow them to be productive away from the office. The challenge was to provide real-time access to the firm's more than 10,000-name contact database in ProLaw and display the caller's name and phone number for incoming calls. ABHR deployed Good Mobile Messaging on Palm Treo handhelds with voice and data service from their providers. These integrated devices give staff real-time synchronized access to e-mail, calendars and contacts along with phone and PDA capabilities. Tags: Mobile - Wireless Communications
Building a Foundation for CRM Success With Customer Data Integration	2006-07-20 05:09:31	Siperian
This webcast shows Customer Data Integration (CDI) best practices that most successful customers have incorporated. Organizations that are in the initial stages of creating a CDI strategy and identifying a CDI infrastructure to support their single-view goals can learn a great deal from what other companies have done that has worked well for them as part of their implementation process. By attending this web seminar, viewers take away valuable insights about how to: design a great CDI solution - instead of just good, determine the best data to include to meet the challenging business needs, scope an initial CDI implementation and subsequent rollouts, and define and demonstrate CDI success.
Timbuktu Pro 8.6 for Macintosh	2006-07-18 14:28:04	Netopia
Timbuktu Pro remote control software allows you to operate a remote computer as if it were on your own desk. Your keyboard and mouse control the remote computer, and your monitor displays that computer's screen. It's ideal for remote workers, telecommuters and tech support personnel. You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro makes users easy to find with the Internet locater service, allowing you to connect using only an email address. Timbuktu Pro's feature set includes remote control, file and folder transfer, chat, instant messaging and voice intercom. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security for user authentication. In addition, all Timbuktu Pro connections can be configured to use SSH for strong encryption of the data stream. Version 8.6 features: find, connect to, and control a remote computer using a Skype "tunnel" without an active call; automatically set up a Skype tunnel to navigate through firewalls and routers; invite other users to view all, or even just part of your screen.
Timbuktu Pro 8.6 for Windows	2006-07-18 14:28:04	Netopia
Timbuktu Pro remote control software allows you to operate a remote computer as if it were on your own desk. Your keyboard and mouse control the remote computer, and your monitor displays that computer's screen. It's ideal for remote workers, telecommuters and tech support personnel. You can connect to other Timbuktu Pro users via the Internet, or through Skype telephony software. Timbuktu Pro makes users easy to find with the Internet locater service, allowing you to connect using only an email address. Timbuktu Pro's feature set includes remote control, file and folder transfer, chat, instant messaging and voice intercom. Timbuktu Pro's solid security includes permission-based, and user-based authentication, as well as full integration with operating system security for user authentication. In addition, all Timbuktu Pro connections can be configured to use SSH for strong encryption of the data stream. Version 8.6 features: find, connect to, and control a remote computer using a Skype "tunnel" without an active call; automatically set up a Skype tunnel to navigate through firewalls and routers; invite other users to view all, or even just part of your screen.
Siperian Case Study: Documentum	2006-07-13 01:07:59	Siperian
In late 1990s, Documentum (now part of EMC) was focused on mostly large enterprise software deals to achieve its financial goals. As the market conditions changed, the company made a strategic decision to pursue larger number of deals at a broader set of price points to create a more predictable, even revenue model. However, Documentum sales lead management systems could not support a higher number of deals without significantly more salespeople. To address their customer data integration challenges, Documentum evaluated, selected and implemented the Siperian customer data integration solution (then called Activity Server). The results were reduction in IT management costs, improved lead flow velocity and increased sales force productivity.
Leading Regional Bank Scales Up IVR Solution to Meet Rapid Growth Curve	2006-07-06 03:15:27	Microsoft
Woodforest National Bank is a regional Texas bank with 175 branches, some 100 of which are located in retail stores such as Wal-Mart. Although the bank has been using a Microsoft Speech Server 2004-based Interactive Voice Response (IVR) application for the past two years, it needed to scale up its telephone banking system solution to address the growth in call volume, create a new Spanish language application and move to a real-voice interface. Using its own in-house IT expertise, the existing Microsoft .NET infrastructure, and powerful Microsoft Speech Server 2004 R2 software, Woodforest addressed each opportunity. Adding a new server scaled up the solution to handle the increased volume and helped deliver a 70 percent reduction in live operator support.