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 TitleDate AddedCompany
whitepaper Strategic Guide to Business Phone Systems:2009-11-10 Shoretel
  This 32 page eBook was created to help you understand the key issues involved in choosing and deploying the best UC system for your organization. This guide takes you through the steps in choosing a business phone system and will provide a firm understanding of IP Telephony and Unified Communications.

Tags: Network Technologies, Network Technologies, Internet and Web, Office Equipment		   
whitepaper Is your network ready for IP Telephony?2009-11-10 Shoretel
  Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the right IP telephony solution. Make sure your network is ready for IP telephony, download this paper now.

Tags: Network Technologies, Network Technologies, IT Infrastructure, Telecommunications		   
whitepaper IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper2009-11-10 Shoretel
  Get a handle on potential IP unified communications (UC) costs in this whitepaper. Capture and assess the costs incurred and savings delivered by a state-of-the-art UC solution for any size organization with a comprehensive total cost of ownership tool. Ensure you're making the best long-term UC decision for your company.

Tags: Network Technologies, Network Technologies, Mobile and Wireless, Network Technologies		   
whitepaper Windows Phones and Unified Communications2009-11-01 Microsoft
  Are you thinking about unified communications in your business? You need to be.

In today's world, two trends are reshaping the way we work: 1) all workers are becoming mobile workers, and 2) highly effective collaboration has become every business's competitive edge in the 21st century. The key to better collaboration is unified communications, and a cornerstone to any unified communications strategy is the smart phone. This paper explains what unified communications is, why it is essential, and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.

Tags: Network Technologies, Network Technologies, Mobile and Wireless, Network Technologies		   
whitepaper Why Free Patch Management Tools Could Cost You More2009-10-12 KACE
  As organizations look to keep operating expenses down, "free" technology solutions start to look more attractive. However, when choosing a solution for patching your systems and servers, it is important to consider the total cost of ownership (TCO) and the difference in key capabilities between point patching products and comprehensive patch management solutions. This white paper uncovers those differences.

Tags: Network Technologies, Security Administration, IT Budgeting, IT Budgeting		   
whitepaper Using an Adaptive Voice User Interface to Gain Efficiencies in Automated Calls2009-08-19 Interactive-Digital
  Traditional speech applications are "Static" and make no dynamic adjustments for the real-time behavior of individual callers. As a result, all callers are handled in the same way regardless of their knowledge, experience, navigation skills and willingness to use the automated system. With an adaptive approach, automated IVR systems continuously monitor individual caller behavior during each call to the system. Specifically, speech and/or DTMF responses (such as entering account numbers, entering a PIN, making selections from menus, etc.) are monitored for speed and accuracy in real-time, node-by-node in the call script.

Tags: Business Functions, Software Development Tools		   
whitepaper Microsoft Unified Communications Datasheet: Smart Decisions for Extraordinary Times2009-08-07 Microsoft
  Microsoft® software-powered Unified Communications can help you cut costs and better position your business for the economic rebound by transforming the way you communicate and collaborate while maximizing your existing communications infrastructure. This white paper discusses how businesses can reduce out-of-pocket expenses by reducing travel expenses and conferencing service charges with unified conferencing, and can cut telephone tolls and cell phone charges with software-powered VoIP. In addition, Unified Communications enables you to avoid capital expenditures by optimizing your communications infrastructure, including consolidating messaging, telephony, and voice mail systems and by eliminating expensive storage systems.

Tags: Network Technologies, Network Technologies, Mobile and Wireless, Network Technologies		   
whitepaper The Store: The Last Mile in Delivering Customer-Centricity2009-07-24 Oracle
  Learn how leading retailers are anticipating and responding to consumer demand where the rubber meets the road: inside the store. In today's competitive business climate, the moment of truth for retailers is reflected in how they deliver a superior customer experience and ultimately complete the sale. This e-book provides real world case studies from retailers who have driven top and bottom line improvements by employing 5 Key Strategies. Download this FREE white paper.

Tags: Network Technologies, E-commerce - E-Business, Customer Management		   
whitepaper Focus Research Comparison Guide: Enterprise PBX2009-07-17 Focus.com
  Leave a lasting postive impression with your customers! For many businesses the contact center is where your customers will connect and interact most frequently with your company.

VoIP systems are becoming the ultimate solution to building an ongoing positive experience for your customers. This FREE Buyer's Guide walks you through the major vendors of VoIP-enabled contact centers and includes topics such as:
  • How VoIP contact call centers work
  • The benefits and risks of VoIP
  • Costs and pricing
  • Basic and advanced features


Tags: Network Technologies, Mobile and Wireless, Network Technologies, Network Management		   
whitepaper Connecting the Enterprise: CDW's 2009 Unified Communications Tracking Poll2009-07-08 CDW
  In today's economically challenging times, IT departments, big and small, are looking for ways to boost productivity and efficiencies, while managing operating costs.

CDW's new tracking poll, which surveyed 766 IT professionals who work on unified communications (UC) or component technologies in business, government, higher education, and healthcare, indicates that IT executives are working to integrate communications technologies to reduce costs and help grow the organizational bottom line.

Tags: Network Technologies, Intrusion - Tampering, Mobile and Wireless, Network Technologies