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 TitleDate AddedCompany
whitepaper Tour Operator Transforms Customer Contact Through Contact Centre Solution2008-02-12 Nortel Networks
  R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. R&T Tours deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50 and also installed Nortel Business Series Terminal T7316E handsets, and wireless.

Tags: Communications Software, Call Center - Contact		   
whitepaper Software Developer Increases Document Creation Speed With Open XML2008-02-01 Microsoft Tips
  The majority of today's audiences don't take the time to read generic documents or e-mail messages. People expect to receive information that is targeted to their specific needs, but creating those customized documents can be time-consuming. Sklenar GmbH set out to give companies a better way, creating a text automation solution. But Sklenar wanted to make a good solution even better. In 2006, Sklenar decided to develop a new solution that incorporates Open XML Formats. TDIWiz (Text-Data-Integration-Wizard) was released in January 2008 and makes it possible for users to create personalized content quickly and easily, independent of a word-processing program.

Tags: XML, Word Processing		   
whitepaper Voice-Over-WLAN in Retail: The Power of Converged Solutions2008-01-01 Motorola
  Retail associates are on the move all shift long throughout the retail store. VoWLAN-based solutions can empower these highly mobile workers by providing the real-time voice and data capabilities required to streamline business processes to improve overall effectiveness, achieve a new level of responsiveness and deliver an unprecedented level of customer service. The end result is an increase in sales without increasing staff costs, ultimately improving overall profitability. VoWLAN-based solutions also offer outstanding value. In addition to the business benefits, these solutions can be implemented cost-effectively as they integrate with existing technologies - the wireless LAN and the PBX. Capital expenses associated with VoWLAN-based solutions are minimized, and the ability to leverage existing investments provides a rapid return on this strategic retail investment.

Tags: Wireless LAN, Mobile - Wireless Communications		   
whitepaper Aspects of Network Migration From ATM to MPLS2008-01-01 University Politehnica of Bucharest
  Many telecoms operators which provide voice services as a significant part of their business have installed in the last decades ATM network to carry the traffic. Choosing ATM as backbone technologies was an obvious choice at that time: ATM can carries voice and data, mostly Frame Relay, providing a good support for other further development such as video-conferencing or ISDN. Today the growing IP traffic is constraining the telecoms providers to adjust their network to function in this new climate with the maximum efficiency possible. Because of his nature, ATM is not the best way to carry IP traffic, nor the most efficient.

Tags: ATM, MPLS		   
whitepaper Data Integration Hub for a Hybrid Paper Search2008-01-01 Florida State University
  This paper describes the design of a hybrid search that combines simple metadata search with a traditional keyword search over unstructured context data. This paradigm provides the inquirer additional options to narrow the search with some semantic aspects through the XML metadata query. The paper demonstrates a paper search for a case study of the hybrid search, and describes a data integration hub to integrate those data dispersed on the Net.

Tags: XML, Gateways - Hubs		   
whitepaper Is Unified Communications the Next Stage of Mobility?2008-01-01 NEC Unified Solutions
  This free white paper explains how increased mobility can be the catalyst that makes one-button conferencing, unified and instant messaging, rich presence, real-time collaboration, and other ROI-driven applications work harder. These Unified Communications (UC) applications are uniquely suited to be used in concert with mobility-enabling devices. You'll also learn why real mobility has to encompass more than just being on the road; how to make the business case for mobility; and how mobility can be particularly critical for vertical industries. Download this timely free white paper now.

Tags: Mobile - Wireless Communications, Unified Communications, Collaboration Tools		   
whitepaper How Network Architecture Simplifies the Deployment of Unified Communications2007-12-19 Cisco Systems
  Like most enterprises, Cisco wanted to converge its separate voice and data networks to reduce costs, improve operational efficiency, and easily adopt new technologies such as IP communications. However, the size and complexity of the Cisco network required more than a simple redesign. It required a new and comprehensive framework delivered by the Cisco Service-Oriented Network Architecture (SONA), which allows the Cisco network to support reusable, scalable services such as identity management, mobility, security, and voice call control. Cisco IT deployed the Unified Communications solutions incrementally, starting with basic telephony services, then adding advanced technologies and customized applications. The Cisco SONA framework assured that all the underlying network layers were complete and all the supporting technologies were ready as each new solution was deployed.

Tags: Network Administration		   
whitepaper How Cisco Redesigned European Offices to Improve Workplace Flexibility2007-12-18 Cisco Systems
  On average, every week two real estate projects were opened and two churns took place in EMEA. The challenge for WPR and IT was sustaining the support of business growth and providing adequate space to meet this ongoing requirement while keeping real estate costs low. The introduction of Cisco AVVID technology (Architecture for Voice, Video and Integrated Data) provided the turning point. Cisco AVVID provides the baseline infrastructure that helps enable enterprises to design networks that scale to meet Internet business demands. It delivers the e-business infrastructure and intelligent network services that are essential for rapid deployment of emerging technologies and new Internet business solutions.

Tags: Infrastructure Management		   
whitepaper How Cisco IT Merged Voice and Data Engineering Groups2007-12-18 Cisco Systems
  At the outset, Cisco voice and data engineers hesitated to provide each other with access to their equipment. The networking group had reservations about enabling the voice group to use the routers that provide access to the Public Switched Telephone Network (PSTN), and the voice group didn't think the data group should have access to the Cisco CallManager. As the company began sending voice over the LAN and WAN, Cisco moved from a technology-oriented organization to a process-oriented one that spans both voice and data. The Cisco Americas theater reorganized its IT into three groups with roles that correspond to the Planning, Design, Implementation, Operation, and Optimization (PDIOO) organizational model adopted earlier by Cisco EMEA.   
whitepaper How Cisco Created Its Own Customer Interaction Network2007-12-17 Cisco Systems
  This case study describes how Cisco Systems created an internal Customer Interaction Network (CIN) by using its own contact center solutions to route customer calls to outsourcers located around the world. The Cisco CIN gives customers the simplicity of a single, in-country telephone number for all Cisco sales, support, and general information inquiries. Cisco benefits from the reduced costs, more efficient call handling, and better use of experts that is possible when outsourcers handle first-line calls. The CIN takes advantage of the robust routing and security capabilities of the Cisco network, a leading-edge enterprise environment that is one of the largest and most complex in the world. Customers can draw on Cisco IT's real-world experience in this area to help support similar enterprise needs.

Tags: Call Center - Contact, Network Security