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 TitleDate AddedCompany
whitepaper Ferplast Improves Service and Maintains Competitive Edge With Data Integration2008-05-01 Oracle
  Ferplast SpA a leading supplier of more than 2,000 pet products, wanted to provide management the ability to reorganize information quickly by classifications in the staging area, and obtain reports that are not available as atomic data inside the ERP system and offer dynamic analysis in line with business trends: turnover and margins for production sites and trade branches, fix and variable costs for company. Ferplast worked with Miriade to implement Oracle Data Integrator based on its ability to provide precise, accurate, and prompt information at all levels in the company as well as leveraged Oracle Data Integrator's flexibility to meet Ferplast's requirements for integration and communication among heterogeneous systems.

Tags: ERP, Data Acquisition - ETL		   
whitepaper Nextel Direct Connect Fact Sheet2008-04-23 Sprint
  Sprint's Nextel Direct Connect gives your business the productivity and flexibility it needs to ensure that everything happens when it should--now. Read these testimonials for a quick snapshot of Direct Connect in action and how the application can help your business move forward with the push of a button.

Tags: Cellular Equipment, Telecom Hardware, Mobile - Wireless Communications		   
whitepaper RAD Enables French Alternative Operator to Deliver Differentiated Services Over Ethernet to Enterprise Customers2008-03-03 RAD Data Communications
  Completel is the primary French telecommunications operator with a nationwide network dedicated to enterprise customers. The company wanted to facilitate the provisioning of differentiated services over Ethernet to enterprise customers. Completel's LAN-to-LAN data service has evolved into a feature-rich offering with options that have been introduced in response to customer demand. RAD's ETX line enables Completel to offer on the same physical link other value added services such as IP VPN, VoIP and Very High Rate Internet access with the same QoS guarantees it provides to LAN-to- LAN subscribers.

Tags: Quality of Service, VPNs		   
whitepaper Tour Operator Transforms Customer Contact Through Contact Centre Solution2008-02-12 Nortel Networks
  R&T Tours arranges soccer holidays for amateur clubs and schools around the UK. Its existing telephone system was becoming outdated and close to being unable to cope with the volume of calls - especially during peak times. R&T Tours deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50 and also installed Nortel Business Series Terminal T7316E handsets, and wireless.

Tags: Communications Software, Call Center - Contact		   
whitepaper Software Developer Increases Document Creation Speed With Open XML2008-02-01 Microsoft Tips
  The majority of today's audiences don't take the time to read generic documents or e-mail messages. People expect to receive information that is targeted to their specific needs, but creating those customized documents can be time-consuming. Sklenar GmbH set out to give companies a better way, creating a text automation solution. But Sklenar wanted to make a good solution even better. In 2006, Sklenar decided to develop a new solution that incorporates Open XML Formats. TDIWiz (Text-Data-Integration-Wizard) was released in January 2008 and makes it possible for users to create personalized content quickly and easily, independent of a word-processing program.

Tags: XML, Word Processing		   
whitepaper How Network Architecture Simplifies the Deployment of Unified Communications2007-12-19 Cisco Systems
  Like most enterprises, Cisco wanted to converge its separate voice and data networks to reduce costs, improve operational efficiency, and easily adopt new technologies such as IP communications. However, the size and complexity of the Cisco network required more than a simple redesign. It required a new and comprehensive framework delivered by the Cisco Service-Oriented Network Architecture (SONA), which allows the Cisco network to support reusable, scalable services such as identity management, mobility, security, and voice call control. Cisco IT deployed the Unified Communications solutions incrementally, starting with basic telephony services, then adding advanced technologies and customized applications. The Cisco SONA framework assured that all the underlying network layers were complete and all the supporting technologies were ready as each new solution was deployed.

Tags: Network Administration		   
whitepaper How Cisco Redesigned European Offices to Improve Workplace Flexibility2007-12-18 Cisco Systems
  On average, every week two real estate projects were opened and two churns took place in EMEA. The challenge for WPR and IT was sustaining the support of business growth and providing adequate space to meet this ongoing requirement while keeping real estate costs low. The introduction of Cisco AVVID technology (Architecture for Voice, Video and Integrated Data) provided the turning point. Cisco AVVID provides the baseline infrastructure that helps enable enterprises to design networks that scale to meet Internet business demands. It delivers the e-business infrastructure and intelligent network services that are essential for rapid deployment of emerging technologies and new Internet business solutions.

Tags: Infrastructure Management		   
whitepaper How Cisco IT Merged Voice and Data Engineering Groups2007-12-18 Cisco Systems
  At the outset, Cisco voice and data engineers hesitated to provide each other with access to their equipment. The networking group had reservations about enabling the voice group to use the routers that provide access to the Public Switched Telephone Network (PSTN), and the voice group didn't think the data group should have access to the Cisco CallManager. As the company began sending voice over the LAN and WAN, Cisco moved from a technology-oriented organization to a process-oriented one that spans both voice and data. The Cisco Americas theater reorganized its IT into three groups with roles that correspond to the Planning, Design, Implementation, Operation, and Optimization (PDIOO) organizational model adopted earlier by Cisco EMEA.   
whitepaper How Cisco Created Its Own Customer Interaction Network2007-12-17 Cisco Systems
  This case study describes how Cisco Systems created an internal Customer Interaction Network (CIN) by using its own contact center solutions to route customer calls to outsourcers located around the world. The Cisco CIN gives customers the simplicity of a single, in-country telephone number for all Cisco sales, support, and general information inquiries. Cisco benefits from the reduced costs, more efficient call handling, and better use of experts that is possible when outsourcers handle first-line calls. The CIN takes advantage of the robust routing and security capabilities of the Cisco network, a leading-edge enterprise environment that is one of the largest and most complex in the world. Customers can draw on Cisco IT's real-world experience in this area to help support similar enterprise needs.

Tags: Call Center - Contact, Network Security		   
whitepaper Microsoft Online Services Customer Story: Cingular (the New AT&T)2007-11-16 Microsoft Tips
  Cingular, the new AT&T is the largest provider of wireless services in the United States, with more than 62 million subscribers who use the nation's largest digital voice and data network. The intersection between today's consumer and today's technology is a moving target - and e-mail users are a primary example of today's unpredictable Internet consumer. Online ads are everywhere, but trying to find the right way to successfully fit those ads into e-mail users' lifestyles is a constant challenge. The approach was quick and hard-hitting: Create a one-day "Roadblock," or a complete buyout of all Windows Live Hotmail advertising, including the "Today" page, the sent-mail page, and the run-of-site banner to promote the Motorola L2.

Tags: Email, Mobile - Wireless Communications