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 TitleDate AddedCompany
whitepaper Foundry Networks Bridges the International Divide2008-01-01 Foundry Networks
  Niagara Falls is undoubtedly one of the most picturesque areas of North America. Niagara Falls Bridge Commission (NFBC) wanted to deploy a converged networking solution to consolidate the many types of data coming in to the NFBC's Operations Center and include advanced security features to keep this busy border crossing between the U.S. and Canada safe. The challenge was to create a robust, reliable networking environment that is as mission-critical as the bridges it serves. NFBC installed a converged network from Foundry Networks that runs on Foundry's networking and wireless hardware; transports on-demand data, voice, and video throughout its operations; and provides the NFBC and travelers with critical information.

Tags: Switching, Network Administration		   
whitepaper Hospitality Start-Up Gets Competitive Edge From Critical Links#$# edgeBOX2008-01-01 Critical Links
  GuestCentric Systems is an early-stage startup founded in October 2006 with the mission of developing web services that revolutionize the way the hospitality industry works. Being a start up, GuestCentric needed to focus on its core-business while leveraging the full benefits of today's voice and data technologies. The edgeBOX solution deployed a range of features to enhance their productivity and to assure its voice and data network delivers the high level of performance they expect. The edgeBOX manages a LAN that comprises about 20 client laptops, running both Windows and Linux, and two redundant servers for software testing and information repository.

Tags: Local Area Networks (LAN), High Performance Computing		   
whitepaper How Network Architecture Simplifies the Deployment of Unified Communications2007-12-19 Cisco Systems
  Like most enterprises, Cisco wanted to converge its separate voice and data networks to reduce costs, improve operational efficiency, and easily adopt new technologies such as IP communications. However, the size and complexity of the Cisco network required more than a simple redesign. It required a new and comprehensive framework delivered by the Cisco Service-Oriented Network Architecture (SONA), which allows the Cisco network to support reusable, scalable services such as identity management, mobility, security, and voice call control. Cisco IT deployed the Unified Communications solutions incrementally, starting with basic telephony services, then adding advanced technologies and customized applications. The Cisco SONA framework assured that all the underlying network layers were complete and all the supporting technologies were ready as each new solution was deployed.

Tags: Network Administration		   
whitepaper How Cisco IT Merged Voice and Data Engineering Groups2007-12-18 Cisco Systems
  At the outset, Cisco voice and data engineers hesitated to provide each other with access to their equipment. The networking group had reservations about enabling the voice group to use the routers that provide access to the Public Switched Telephone Network (PSTN), and the voice group didn't think the data group should have access to the Cisco CallManager. As the company began sending voice over the LAN and WAN, Cisco moved from a technology-oriented organization to a process-oriented one that spans both voice and data. The Cisco Americas theater reorganized its IT into three groups with roles that correspond to the Planning, Design, Implementation, Operation, and Optimization (PDIOO) organizational model adopted earlier by Cisco EMEA.   
whitepaper How Cisco Redesigned European Offices to Improve Workplace Flexibility2007-12-18 Cisco Systems
  On average, every week two real estate projects were opened and two churns took place in EMEA. The challenge for WPR and IT was sustaining the support of business growth and providing adequate space to meet this ongoing requirement while keeping real estate costs low. The introduction of Cisco AVVID technology (Architecture for Voice, Video and Integrated Data) provided the turning point. Cisco AVVID provides the baseline infrastructure that helps enable enterprises to design networks that scale to meet Internet business demands. It delivers the e-business infrastructure and intelligent network services that are essential for rapid deployment of emerging technologies and new Internet business solutions.

Tags: Infrastructure Management		   
whitepaper How Cisco Created Its Own Customer Interaction Network2007-12-17 Cisco Systems
  This case study describes how Cisco Systems created an internal Customer Interaction Network (CIN) by using its own contact center solutions to route customer calls to outsourcers located around the world. The Cisco CIN gives customers the simplicity of a single, in-country telephone number for all Cisco sales, support, and general information inquiries. Cisco benefits from the reduced costs, more efficient call handling, and better use of experts that is possible when outsourcers handle first-line calls. The CIN takes advantage of the robust routing and security capabilities of the Cisco network, a leading-edge enterprise environment that is one of the largest and most complex in the world. Customers can draw on Cisco IT's real-world experience in this area to help support similar enterprise needs.

Tags: Call Center - Contact, Network Security		   
whitepaper Microsoft Online Services Customer Story: Cingular (the New AT&T)2007-11-16 Microsoft Tips
  Cingular, the new AT&T is the largest provider of wireless services in the United States, with more than 62 million subscribers who use the nation's largest digital voice and data network. The intersection between today's consumer and today's technology is a moving target - and e-mail users are a primary example of today's unpredictable Internet consumer. Online ads are everywhere, but trying to find the right way to successfully fit those ads into e-mail users' lifestyles is a constant challenge. The approach was quick and hard-hitting: Create a one-day "Roadblock," or a complete buyout of all Windows Live Hotmail advertising, including the "Today" page, the sent-mail page, and the run-of-site banner to promote the Motorola L2.

Tags: Email, Mobile - Wireless Communications		   
whitepaper Manufacturer Deploys New Phone System to Improve Customer Service2007-06-01 Cisco Systems
  LMC wanted to enhance customer service and responsiveness through an intelligent call center and improve communication for mobile employees. The challenge was to help employees work together more effectively, inside and around company warehouses. As a solution the company deployed Cisco Unified Communications brings together voice, video, and data communications on a single IP network and Cisco Unified CallConnector for Microsoft Dynamics CRM 3.0 provides intelligent call center support. They also implemented Cisco Aironet Access Points provide secure wireless network access for mobile employees.

Tags: Call Center - Contact, CRM Software		   
whitepaper How Cisco IT Standardizes the Acquisition Integration Process2007-05-20 Cisco Systems
  Cisco's acquisition of more than 115 companies since 1993 could have meant a significant challenge for integrating networks and other IT elements. Instead, Cisco IT has developed a standard set of principles and processes to help accomplish these integrations rapidly, consistently, and with minor disruption. Cisco IT continuously improves its integration expertise by applying the standards to each new acquisition. For Cisco as a company, these standards mean shorter time to gain the value expected from each deal and the ability to pursue more acquisitions, more quickly and at lower risk. Cisco customers can draw on Cisco IT's real-world experience in this area to help support similar enterprise needs.

Tags: Infrastructure Management		   
whitepaper Medical Group Validates System With Avaya Interactive Voice Response and IQ Services Load Testing0000-00-00 Avaya
  A non-profit, multi-specialty medical group provides health care to millions of residents in the Midwest via 11 hospitals, 65 clinics, 12 pharmacies and 3 ambulatory care centers. The challenge was to provide a controlled amount of telephone traffic to the Interactive Voice Response (IVR) to replicate what would happen when the system went "Live" with real callers. This would allow the medical group to see a performance demonstration of the Avaya solution. As a solution the company implemented the Avaya Interactive Voice Response and IQ Services load testing.

Tags: Voice Recognition, Call Center - Contact