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Title Date Added Company

Delivering Converged Quad-Play Services With IPTV and IMS 2006-09-18 Nortel Networks

As service providers combine interactive video with voice, data and mobility services to form quad-play bundles, will their subscribers be watching IP television (IPTV) or engaging in a new multimedia experience? There is an elegant and cost-effective way to not just deliver a video, voice, data and mobility bundle - but to seamlessly integrate them into a richly interactive and personalized experience.

Tags: TCP - IP, IP Technologies,

DataFlux Version 7 Technology: The Convergence of Data Quality and Data Integration 2007-01-23 01:00:26 SAS Institute

With its Version 7 technology release, DataFlux fuses elements of data quality and data integration to allow companies to intelligently build a single, unified view of the enterprise. This white paper explores the DataFlux Data Quality Integration Solution - and the technology components needed to turn disparate data into usable information.

Using Data Integration to Build a Single, Accurate and Consistent Customer View 2007-01-23 01:00:26 SAS Institute

One of the major challenges facing organizations is the need to create a single, accurate, consistent, and timely view of their customers - a view that cuts across all of their applications, systems, business units, and customer touch points. While many organizations have some sense of the value of such a view, far too many organizations fail to grasp the ramifications of not having an accurate, complete view of their customers. Surprisingly, more than a few organizations feel that they can operate efficiently and competitively without taking extra steps to obtain such a view of their customers. However, there is an approach that is specifically designed to help organizations get a complete view of their customer - Customer Data Integration (CDI).

Customer Data Integration: Creating One True View of the Customer 2007-01-23 01:00:26 SAS Institute

To maintain, manage, and track the critically important relationships and the associated customer activity, corporations are investing valuable time and resources into managing customer data with Customer Data Integration (CDI) systems. CDI is a combination of technologies and processes that manage the integration held within customer information systems so that interactions can be managed for the mutual benefit of both the customer and the business. After all, the ultimate success of a relationship between a business and a customer is determined by the quality of the interaction. CDI systems are complex puzzles with many interlocking pieces, where each individual piece serves a purpose.

The Challenges of Customer Data Integration (CDI) 2007-01-23 01:00:26 SAS Institute

There are a dozen parables that illustrate the wise advice of the slow and deliberate approach to a difficult task. CRM projects have embraced the "Hurry up and deploy" rule of thumb and the results have been less than stellar. The result is usually a long-awaited customer dashboard that displays inaccurate information. With the advent of analytical CRM and Customer Data Integration (CDI) solutions, companies have realized that customer information is not a burning bush, but rather many small campfires flaring up across departments and desktops. However, as with other enterprise initiatives, CDI programs are unique and require specialized skills, technologies, and implementation processes. And accompanying them is a distinct set of challenges.

Sprint MPLS VPN, Cisco Avvid/IP Contact Center Offer an Integrated Solution for MTM 2006-09-09 01:00:12 Sprint

Medical Transportation Management (MTM) provides non-emergency transportation services for state and local governments and private healthcare through a network of 350 partners--serving 12 million recipients annually in 12 states. MTM needed an integrated voice and data networking solution, so by partnering with Sprint and Cisco, used Sprint Global MPLS VPN, powered by Cisco Systems, as a wide area networking solution to tie five U.S. call centers and patients together. In doing so, it achieved a customer satisfaction rate of 98 percent, while dramatically decreasing costs. This is a fully integrated solution for MTM, leading to putting their voice and data on a single network.

On the Road to the 2006 FIFA World Cup Germany: A Continuing Tradition of Excellence 2006-09-05 01:00:12 Avaya

As official convergence communications provider for the 2006 World Cup in Germany, Avaya is one of a handful of partners that have proven themselves able to rise any challenge and meet the uncompromising performance standards of the Federation Internationale de Football Association (FIFA). The company wanted to provide secure around-the-clock voice and data communications for more than 10,000 highly mobile end-users in an environment with maximum public visibility. The company created a high-capacity global converged communications network with wireless capabilities, engineered to support multiple mission-critical applications with maximum security and reliability, and fully supported by a team of expert resources.

Lucent Converged Voice for Consumers Solution for Fixed Mobile Convergence 2006-11-30 01:00:17 Alcatel-Lucent

Telecommunications service providers operate in a highly competitive market situation, finding themselves confronted by challenges from a variety of new and different forces. The introduction of new IP-enabled technologies and standards has enabled a closer integration of fixed and mobile telecommunication domains. These advancements will forever change the nature of how communication services are offered to subscribers as well as how consumers communicate. A Fixed-Mobile Convergence (FMC) solution proves to be an excellent opportunity for combating subscriber drain and earning new revenues while meeting consumers' needs for both residential voice and data services.

Deployment Options for IP Telephony and Messaging 2006-08-30 01:00:13 Avaya

Businesses everywhere are facing growing pressures to deliver greater communications functionality at a reduced cost. IP telephony can be an important tool for meeting such challenges - helping connect employees across the breadth of an organization while flattening and consolidating the network architecture. IP telephony brings the means to consolidate and unify communications applications - think of streamlining disparate voice messaging systems to enhance both internal and external communications. With IP telephony and an innovative approach to messaging, companies can deliver improved functionality across a distributed enterprise and drive out costs by eliminating unnecessary equipment, administration and maintenance.

Driving New Revenue Opportunities With Converged Services 2006-08-14 Nortel Networks

Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi is a large and fast growing Australian home entertainment product retailer focused on "Cheapest prices, best brands" with a huge range of products. Rapid national expansion and increased business communication requirements highlighted the need for a new telephone system as the old key system was incapable of coping with the communication needs of increased staff and stores. Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact chassis with browser-based management.

Tags: Voice Mail, Call Center - Contact

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Title	Date Added	Company
Delivering Converged Quad-Play Services With IPTV and IMS	2006-09-18	Nortel Networks
As service providers combine interactive video with voice, data and mobility services to form quad-play bundles, will their subscribers be watching IP television (IPTV) or engaging in a new multimedia experience? There is an elegant and cost-effective way to not just deliver a video, voice, data and mobility bundle - but to seamlessly integrate them into a richly interactive and personalized experience. Tags: TCP - IP, IP Technologies,
DataFlux Version 7 Technology: The Convergence of Data Quality and Data Integration	2007-01-23 01:00:26	SAS Institute
With its Version 7 technology release, DataFlux fuses elements of data quality and data integration to allow companies to intelligently build a single, unified view of the enterprise. This white paper explores the DataFlux Data Quality Integration Solution - and the technology components needed to turn disparate data into usable information.
Using Data Integration to Build a Single, Accurate and Consistent Customer View	2007-01-23 01:00:26	SAS Institute
One of the major challenges facing organizations is the need to create a single, accurate, consistent, and timely view of their customers - a view that cuts across all of their applications, systems, business units, and customer touch points. While many organizations have some sense of the value of such a view, far too many organizations fail to grasp the ramifications of not having an accurate, complete view of their customers. Surprisingly, more than a few organizations feel that they can operate efficiently and competitively without taking extra steps to obtain such a view of their customers. However, there is an approach that is specifically designed to help organizations get a complete view of their customer - Customer Data Integration (CDI).
Customer Data Integration: Creating One True View of the Customer	2007-01-23 01:00:26	SAS Institute
To maintain, manage, and track the critically important relationships and the associated customer activity, corporations are investing valuable time and resources into managing customer data with Customer Data Integration (CDI) systems. CDI is a combination of technologies and processes that manage the integration held within customer information systems so that interactions can be managed for the mutual benefit of both the customer and the business. After all, the ultimate success of a relationship between a business and a customer is determined by the quality of the interaction. CDI systems are complex puzzles with many interlocking pieces, where each individual piece serves a purpose.
The Challenges of Customer Data Integration (CDI)	2007-01-23 01:00:26	SAS Institute
There are a dozen parables that illustrate the wise advice of the slow and deliberate approach to a difficult task. CRM projects have embraced the "Hurry up and deploy" rule of thumb and the results have been less than stellar. The result is usually a long-awaited customer dashboard that displays inaccurate information. With the advent of analytical CRM and Customer Data Integration (CDI) solutions, companies have realized that customer information is not a burning bush, but rather many small campfires flaring up across departments and desktops. However, as with other enterprise initiatives, CDI programs are unique and require specialized skills, technologies, and implementation processes. And accompanying them is a distinct set of challenges.
Sprint MPLS VPN, Cisco Avvid/IP Contact Center Offer an Integrated Solution for MTM	2006-09-09 01:00:12	Sprint
Medical Transportation Management (MTM) provides non-emergency transportation services for state and local governments and private healthcare through a network of 350 partners--serving 12 million recipients annually in 12 states. MTM needed an integrated voice and data networking solution, so by partnering with Sprint and Cisco, used Sprint Global MPLS VPN, powered by Cisco Systems, as a wide area networking solution to tie five U.S. call centers and patients together. In doing so, it achieved a customer satisfaction rate of 98 percent, while dramatically decreasing costs. This is a fully integrated solution for MTM, leading to putting their voice and data on a single network.
On the Road to the 2006 FIFA World Cup Germany: A Continuing Tradition of Excellence	2006-09-05 01:00:12	Avaya
As official convergence communications provider for the 2006 World Cup in Germany, Avaya is one of a handful of partners that have proven themselves able to rise any challenge and meet the uncompromising performance standards of the Federation Internationale de Football Association (FIFA). The company wanted to provide secure around-the-clock voice and data communications for more than 10,000 highly mobile end-users in an environment with maximum public visibility. The company created a high-capacity global converged communications network with wireless capabilities, engineered to support multiple mission-critical applications with maximum security and reliability, and fully supported by a team of expert resources.
Lucent Converged Voice for Consumers Solution for Fixed Mobile Convergence	2006-11-30 01:00:17	Alcatel-Lucent
Telecommunications service providers operate in a highly competitive market situation, finding themselves confronted by challenges from a variety of new and different forces. The introduction of new IP-enabled technologies and standards has enabled a closer integration of fixed and mobile telecommunication domains. These advancements will forever change the nature of how communication services are offered to subscribers as well as how consumers communicate. A Fixed-Mobile Convergence (FMC) solution proves to be an excellent opportunity for combating subscriber drain and earning new revenues while meeting consumers' needs for both residential voice and data services.
Deployment Options for IP Telephony and Messaging	2006-08-30 01:00:13	Avaya
Businesses everywhere are facing growing pressures to deliver greater communications functionality at a reduced cost. IP telephony can be an important tool for meeting such challenges - helping connect employees across the breadth of an organization while flattening and consolidating the network architecture. IP telephony brings the means to consolidate and unify communications applications - think of streamlining disparate voice messaging systems to enhance both internal and external communications. With IP telephony and an innovative approach to messaging, companies can deliver improved functionality across a distributed enterprise and drive out costs by eliminating unnecessary equipment, administration and maintenance.
Driving New Revenue Opportunities With Converged Services	2006-08-14	Nortel Networks
Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi is a large and fast growing Australian home entertainment product retailer focused on "Cheapest prices, best brands" with a huge range of products. Rapid national expansion and increased business communication requirements highlighted the need for a new telephone system as the old key system was incapable of coping with the communication needs of increased staff and stores. Nortel Business Communications Manager and Nortel IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR (interactive voice response), CTI (Computer Telephony Integration) and more, in one compact chassis with browser-based management. Tags: Voice Mail, Call Center - Contact