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 TitleDate AddedCompany
whitepaper Sweden's HL Display Picks Expand Networks for Server Centralisation and Faster WAN2008-04-30 Expand Networks
  HL Display's partner, IT consultancy XLENT, operates the firm's network and handles the distribution of programmes. However, many of the smaller offices lack IT technicians, which have caused problems with handling local servers. Each part of the group has a back-up server but all email has been routed via the server hall in Sundsvall in northern Sweden. This has resulted in unacceptably long response times for regional offices across the world. HL Display deployed Expand's Accelerator 6930, which covers the entire region in the same way as the equivalent hardware. The WAFS technology built into the Accelerator 6930 and 4930 allows a larger amount of data to be transferred with the same response times as before the consolidation.

Tags: Wide Area Networks (WAN), 		  
whitepaper Contactual Helps Labor Ready Respond Around the Clock, Around the World2006-12-08 01:00:19 Contactual
  The international staffing company Labor Ready had 94 different answering services—each with varying levels of customer service and cost—when related business problems prompted its search for a central call center solution. Chief among the company's key requirements for its new call center was a Web-based system that would:
  • Be easy to use and install
  • Work with Labor Ready's existing phone system
  • Include call management software and good reporting tools
Download this case study to learn why Labor Ready chose the award-winning Contactual OnDemand Contact Center and how the solution enabled just 52 agents to handle 1.1 million calls in 2005 alone! 		  
whitepaper Preventive Services Success Story: Large North American Service Provider2006-11-29 01:00:19 Alcatel-Lucent
  This large North American Service Provider realized it did not have the visibility it needed to measure and analyze the performance of network operations across various markets. In order to improve operational productivity and assure its customers the highest level of performance and availability, they called Lucent. Lucent is employing its Network Health Index Service to provide high-level and detailed metrics that allow managers and executives to set, measure, and achieve operational objectives.   
whitepaper EuroFiber Enters Emerging Market With a Managed Dark Fiber Solution From Lucent and Partner Imtech2006-11-29 01:00:19 Alcatel-Lucent
  In 2003, EuroFiber recognized a major opportunity to provide dark fiber services down-market to small and medium business. The company developed a ring in their network with fast, one gigabyte Internet service, along with 10 channels of slower 100 megabyte service, for customers too small to use a complete fiber solution. EuroFiber manages its dark fiber network 24/7/365 via its own Network Operations Center (NOC), but it is not equipped to provide NOC service to manage the bandwidth service and to provide tech support to users. The company worked with Imtech, a Europe-based network equipment and services provider as well as a Lucent partner. Imtech then partnered with Lucent to provide with NOC services from the Lucent GNOC at Hilversum (in the Netherlands).   
whitepaper Prominent Service Provider Adds Capacity and Long-Term Scalability to Network Via Next Gen SONET Solutions2006-11-29 01:00:19 Alcatel-Lucent
  In a recent network deployment for a large North American service provider, Lucent delivered a solution enabling them to consolidate their legacy network while adding capacity and long-term scalability. Chief among the challenges faced were space and power consumption associated with a legacy network consisting of over 6000 elements, whose limitations inhibited both DACS growth and the addition of new revenue generating services such as Ethernet and Storage Area Network (SAN). Lucent cam up with a cross-product solution involving Metropolis DMX and LambdaUnite MSS for the initial CO/POP consolidation and one additional platform (DMXplore) for future deployment in small POP or customer premise applications.   
whitepaper Next Generation Migration Solution Success Story: Telefonica Empresas2006-11-29 01:00:19 Alcatel-Lucent
  Telefonica Empresas's existing Time Division Multiplexing (TDM) network made deploying new services a relatively complex and expensive process. When the company decided to expand its portfolio to include Voice over Internet Protocol (VoIP), it realized it was time to migrate to a multi-service, next-generation network. This was no small challenge. Telefonica Empresas wanted one partner who could meticulously design, integrate, migrate, provide contingency planning, and maintain what would become Europe's largest next-generation network. Lucent's approach enabled Telefonica Empresas to assure transparent migration, ensure end-to-end reliability, and achieve significant cost savings.   
whitepaper Services Arm Relationship Success Story: QLogic Corporation2006-11-29 01:00:19 Alcatel-Lucent
  QLogic, an enterprise storage solution vendor, was experiencing rapid worldwide growth in product sales. In addition to other distant customer support issues, a large number of service calls they received by telephone or e-mail were in local non-English languages. QLogic was looking for a long-term global services partner who could provide remote technical support, global spares logistics, and on-site support services. They found everything they needed in Lucent. Lucent Worldwide Services provided managed multivendor network support with a single point of contact for QLogic's management of customer support services. A support service solution was customized to complement the client's existing capabilities and resources.   
whitepaper Automated MDF Success Story: European Service Provider2006-11-29 01:00:19 Alcatel-Lucent
  A major European Service Provider wanted to increase its DSL coverage and provide broadband service to areas that were literally out of reach. To achieve this, a Fiber-To-The-Curb (FTTC)-like arrangement, with VDSLAM equipment placed in street-side shelters, was needed. The regulatory authority ruled that the service provider must allow co-location in these remote shelters to create a competitive situation similar to a central office. With an estimate of 3,400 shelters to be deployed over the coming years, finding a way to efficiently operate and manage these installations, including the expected churn, was critical for the success of the project. Lucent was selected to provide an end-to-end Automated MDF solution, including hardware, software, installation site material, and all services.   
whitepaper Spares Management and Repair Success Story: North American Carrier2006-11-29 01:00:19 Alcatel-Lucent
  An Operations VP of a large North American Carrier faced broader network operations responsibilities and significantly higher budgetary cuts due to corporate financial pressures. Simultaneously, complex local, national, international, business, consumer and data networks had become increasingly difficult to manage from a vendor/supplier/maintenance and cost perspective. Customer needed significant OpEx reductions on maintenance - and fast. Lucent Worldwide Services provides managed multivendor network support with a Single Point of Contact (SPOC) for this customer's management of spares.   
whitepaper VitalQIP IP Address Management Software Provides a Helicopter View of IP Services for Ministry of Defense, the Netherlands2006-11-29 01:00:19 Alcatel-Lucent
  DTO, the Netherlands Defense Department's IT organization, is responsible for running and maintaining the network which forms the backbone of the Defense Department's entire organizational and administrative infrastructure. Until the late 1990s, the network was highly decentralized and managed locally rather than on a centralized basis - for example, DNS was tracked in a variety of ways by different departments, including using Word documents and Excel spreadsheets. This caused reliability problems, and did not allow the DTO to easily introduce new applications. To solve the problem, it turned to Lucent's VitalQIP DNS/DHCP IP management software for configuring, automating, integrating, and administering IP services across the network.