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 TitleDate AddedCompany
whitepaper Collaboration, Service innovation and Creduction: Lotus and websphere portal software for telecommunications service providers2009-07-01 IBM
  In recent years, the telecommunications landscape has shifted dramatically. And the changes continue to rush in from all directions. New players taking advantage of the global Internet are flooding the marketplace and commoditizing services. These disruptors release new offerings far faster than the time frame that traditional communication service providers have historically taken to launch new, value-added services. Scores of subscribers are switching from traditional land-line services to new service options available over high-speed Internet. And many are dropping landlines altogether in favor of wireless services. This executive brief examines the forces that are shaping the telecommunications landscape, and the role collaboration technologies can play in overcoming service challenges and reining in costs.

Tags: Internet and Web, User Satisfaction, Mobile and Wireless, Internet and Web		   
whitepaper HR Shared Services: A Fresh Look2009-06-18 SAP
  Get an updated look at human resources shared services by BusinessWeek Research. The overall premise is that in the current economic milieu, the payoff from shared services only continues to grow.

Tags: Internet and Web, User Satisfaction, Mobile and Wireless, Internet and Web		   
whitepaper Company Taps Strengths of Microsoft Partners and Cuts Costs With Unified Communications2009-05-01 Microsoft
  Texas-based RealPage, a leading provider of on-demand software and services to the multifamily industry, serves more than 3,000 customers. When RealPage discovered it would cost more than U.S.$60,000 to replace its aging voice-mail system, the company sought a more comprehensive communications solution that included e-mail, voice, and conferencing features. Working with Microsoft Gold Certified Partner The VIA Group, RealPage deployed a solution based on Microsoft Office Communications Server 2007 R2, along with Jabra headsets from GN Netcom. As a result, RealPage gained an efficient unified communications solution that is expected to deliver considerable cost savings. And, by deploying a joint solution from Microsoft partners, RealPage accelerated the deployment and minimized the risks of adopting a new communications solution.

Tags: Software Development Tools		   
whitepaper Deliver Optimal Service Quality and Experience2007-12-19 IBM
  Traditionally, telecommunications providers evaluate service using metrics about the underlying network infrastructure to derive an indication of the overall health of each revenue-generating service they deliver. But as technologies mature, the types of available services rise sharply. Because today's services are highly complex, and run over virtual network paths, they are no longer closely tied to individual pieces of infrastructure hardware. As a result, providers need a different approach and a different set of tools to understand service quality and the customer experience. So, providers not only have to incorporate new technologies to launch new services — they must employ new techniques to measure the distinct metrics of each.

Tags: Internet and Web, Intrusion - Tampering, Internet and Web, Telecommunications		   
whitepaper Institute Opens Lines of Communication With 3Com IP Telephony Solution2009-01-01 3Com
  The Sunraysia Institute of TAFE is the major provider of vocational education and training in northwestern Victoria. The Sunraysia campus at Mildura had been relying on a leased PBX system for its telephone communications. This 20-year-old system lease cost the organization tens of thousands of dollars each year in addition to expensive ongoing maintenance and technical support fees. Not only was it costly to maintain, the outdated phone system was not designed to accommodate the increasing communications requirements of a busy multi-campus organization. The Institute worked with local channel partner ASI Solutions for advice and implementation support and chose 3Com IP telephony solution.

Tags: Telecommunications		   
whitepaper Recession-Proof Your Service & Support Organization2009-01-01 Citrix Online
  With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009. Service and support revenues have become an economic engine for both software and hardware companies. But challenging economic times are forcing companies to streamline their operations and reduce costs.

This new SSPA White Paper explores how remote service and support technology is being leveraged to dramatically lower operational costs and increase revenue - despite the dismal economy. Download the paper to learn how remote service and support:
  • Creates opportunities for fee-based services, thereby increasing revenue
  • Provides fast, measurable return on investment
  • Reduces operational costs and streamlines organizations


Tags: Telecommunications, Internet and Web, Network Technologies, Telecommunications		   
whitepaper British Telecom and Unisys Improve Efficiency, Capacity Planning and Customer Responsiveness With New Data Warehouse and Open Source Business Intelligence2009-01-01 JasperSoft
  Operating in over 170 countries with over 110,000 employees, British Telecommunications plc (BT) is one of the world's leading providers of communications solutions and services. The company's activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and Internet products and services. A service provider might voice concerns about an overall slowdown in system responsiveness - a very different kind of problem, but clearly just as critical. Not surprisingly, the voicemail system uses complex data structures to manage the huge volumes while maintaining acceptable performance. After researching a variety of business intelligence products, Unisys and BT chose Jaspersoft for use with its Statistics Data Warehouse, for a range of reasons.

Tags: Data Tools		   
whitepaper Nortel Networks Case Study: CallPilot Password Reset2009-01-01 Nortel Networks
  Thousands of Nortel employees use Nortel CallPilot for voicemail. The challenge was to look for an inexpensive method to reset voicemail passwords without Level 1 Help Desk assistance. The Nortel IT team developed a self-service application that allows Nortel employees to reset their CallPilot password in the event that they forget their password or their account expires.

Tags: Security Administration		   
whitepaper Six Steps to Reduce Risk and Improve Control over Real-Time Communications2008-11-18 Quest Software
  Is instant messaging (IM) creating risk in your business? IM has become a key channel for business communications, but it's largely unmanaged. You can lose intellectual property and crucial data, plus face legal issues for inappropriate use. You must mitigate risks, maintain accountability and adopt tools to enforce messaging policies.

In this Quest white paper, you'll get best practices to control real-time communications. Learn six steps you can follow to reduce risk and improve control over your messaging environment while securing your network and decreasing costs enterprise-wide. Read the white paper today.

Tags: Network Technologies, Intrusion - Tampering, Internet and Web, Telecommunications		   
whitepaper CallManager 4.x Voice Mail Port Creation With Unity Voice Mail (Non?Failover)2008-07-31 Cisco Systems
  This paper details how to create voice mail ports in Cisco CallManager version 4.0(x). Voice mail ports are configured differently in Cisco CallManager 4.0(x) than in previous versions of Cisco CallManager. In Cisco CallManager 4.0(x), the creation of voice mail pilot numbers and profiles allow System Administrators to configure multiple voice mail servers within Cisco CallManager.

Tags: Network Technologies