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 TitleDate AddedCompany
whitepaper The Hosted Solutions Market - And Why You Need to Be There2007-03-08 01:00:34 Nortel Networks
  Securing a share of this lucrative market will depend on service providers' ability to deliver customers flexible and affordable next-generation services such as IP telephony, unified communications, contact centers and more - with greater velocity and reliability than the competition. Service providers that want to deliver the speed and services demanded by nowadays ever-changing market will most likely be those offering hosted solutions.   
whitepaper Unified Communications and Why Your Business Needs It Now2007-04-13 13:00:34
  For small and medium-sized businesses, fast and efficient communication and information sharing are essential. By converging voice and data on a single network, you can enable employees to collaborate more easily and provide more responsive customer service.

Learn how the Cisco Unified Communications suite provides your business with all the tools you need to enjoy the benefits of a converged network. This integrated solution can give your company the infrastructure you need to support wired and wireless phones, e-mail and fax, video conferencing, and call centers all on the same, end-to-end network. 		  
whitepaper Solutions Provider Cuts Costs, Improves Collaboration With Unified Communications2006-10-13 01:00:15 Microsoft
  Allstream, one of Canada's leading communication solutions companies, develops software solutions for customers in several industries. These solutions, based on Microsoft software, help customers meet and collaborate online through Web conferencing and other technologies. The company realized it needed new internal collaboration tools to improve communication and help reduce its heavy travel schedule and expenses. Allstream customers also wanted more video capabilities. To meet these demands, Allstream partnered with RADVISION - a Microsoft partner that creates integrated voice, video, and data applications - to deploy a solution that adds multiparty video and audio capabilities to the Microsoft unified communications environment. As a result, Allstream improved internal communication and reduced travel time and costs, while delivering better collaboration tools to its customers.   
whitepaper Unified Communications and Collaboration for the Banking Industry: Pervasive Capabilities for Where and How People Work2007-03-02 01:00:29 Microsoft
  Nowadays banking organizations require the ability to collaborate on-demand - anywhere, anytime. They need access to the right information and people at the right time and place. To make this happen, financial services firms need collaboration tools that give them in context access to the appropriate communications methods from within the business applications that they already use every day. This paper describes Microsoft's Unified Communications and Collaboration platform and how Microsoft's approach to unified communications and collaboration delivers these capabilities for businesses in the banking industry of all sizes.   
whitepaper Voice Security Primer: Protecting the Voice Infrastructure, Call-Management System, Applications, and Endpoints2007-02-22 01:00:33 Cisco Systems
  Security ranks high as a selection criterion for voice systems. Whether a company deploys a traditional Time-Division Multiplexing (TDM)-based PBX or an IP telephony system, IT personnel and voice administrators need to take appropriate measures to prevent threats such as toll fraud and eavesdropping. Cisco Unified Communications systems can be as secure - or even more secure - than traditional PBX systems. Voice traffic travels over the same IP network that companies use for data traffic, and so a company that has deployed a secure network infrastructure has already made much of the investment it needs to protect its voice system, as well. In independent tests by Miercom, Cisco IP telephony solutions are rated the most secure in the industry.   
whitepaper Unified Communication Industry Study2007-02-23 01:00:32 Forrester Research
  Businesses realize that speed in meeting their commitments is essential to achieve growth and profitability. Emerging next-generation applications enable productivity gains across the enterprise and create new agility in business communications. This paper looks closely at three vertical industries and measures how unified communications improve work processes within each industry. These surveys uncovered several findings that reveal businesses overlook several opportunities to drive greater efficiencies and improve employee productivity. Unified communications is not about replacing existing applications; it is about improving the functionality of existing applications through the use of Session Initiation Protocol (SIP), which enables businesses to connect quickly to the intended party for actionable results.   
whitepaper Unified Communications Pocket Guide2008-02-25 Shoretel
  This comprehensive guide, intended for technical IT staff, voice system managers, and CIOs, provides a complete introduction and expert guidance to enable the successful deployment and management of a Unified Communications (UC) solution in the enterprise. It describes the issues decision makers need to understand as they set out to build a winning IP business communication strategy, including:
  • Breakdown of the critical components of an enterprise voice system
  • VoIP technologies and standards
  • Underlying network elements that can affect the voice system
  • Business applications such as unified messaging, converged conferencing, call centers and customer resource management (CRM)
  • Emerging technologies, including fixed mobile convergence (FMC), presence, IM, and video -- the components of UC
  • Advantages and disadvantages of various architectures
  • Review of total cost of ownership (TCO)
  • Glossary of terms


Tags: Telephony Systems - PBX		   
whitepaper DSTCom in Brunei Introduces Advanced Messaging With Valista Service Delivery Platform (SDP)2006-01-20 01:01:36
  Service delivery technology has to communicate easily, efficiently and simultaneously in a whole range of formats and protocols. mCommerce operators need a "universal translator" - hence DSTCom chose the Valista Service Delivery Platform. The Valista Service Delivery Platform simplifies development of multi-channel mCommerce applications because it provides a comprehensive, unified communications interface for application providers to plug into. The Service Delivery Platform reliably delivers content across a range of messaging and browser-based channels.