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 TitleDate AddedCompany
whitepaper Is your network ready for IP Telephony?2009-11-10 Shoretel
  Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the right IP telephony solution. Make sure your network is ready for IP telephony, download this paper now.

Tags: Network Technologies, Network Technologies, IT Infrastructure, Telecommunications		   
whitepaper The new information agenda:Do you have one?2009-11-09 IBM
  The lack of trusted information — information that is accurate, timely and relevant— is on the minds of CEOs and senior executives around the world. a paradigm shift from siloed organizational information fiefdoms to the design and deployment of an enterprisewide information infrastructure is required.

Tags: Data Infrastructure, Data Infrastructure, Data Infrastructure, Homeland Security		   
whitepaper Business Analytics and Optimization for the Intelligent Enterprise2009-11-09 IBM
  Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. Those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Tags: Enterprise Planning, Data Tools, Data Tools, IT Budgeting		   
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper Power Solutions Article:  Highly Available Virtualization with Microsoft Hyper-V and SCVMM 20082009-11-04 Dell EqualLogic
  In virtualized environments, high availability can be critical to avoiding lost revenue, maintaining productivity, and protecting data from system failure. Combining Microsoft® Hyper-V™ technology with Microsoft System Center Virtual Machine Manager (SCVMM) 2008 on Dell™ platforms can help organizations create highly available virtualized systems while offering simplified management, dynamic performance, workload optimization, and reduced costs.

Tags: IT Infrastructure, Software Development Tools, Server Platforms - OS, Server Hardware		   
whitepaper Customer Case Study:  A L Filters2009-11-04 Dell EqualLogic
  Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can help pull IT back to the heart of the business - powering growth, not hindering it.

Tags: Server Hardware, IT Infrastructure, User Satisfaction, Server Hardware		   
whitepaper Solution Brief: Dell Equalogic PS Series Can Offer Robust, High-Availability Infrastructure for Microsoft's 2008 R2 HYPER-V2009-11-04 Dell EqualLogic
  Virtualization has become a popular IT strategy for enhancing hardware utilization, helping organizations decrease power, cooling, and data center footprint costs, and enhance the flexibility of IT. While virtualization can offer a wide range of IT benefits, running multiple applications on each physical server can place availability at risk. If a physical server fails, all the virtualized applications running on that server could become unavailable. Even temporary downtime can impair worker productivity and jeopardize revenue.

Tags: Data Infrastructure, Server Platforms - OS, IT Infrastructure, Server Hardware