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 TitleDate AddedCompany
whitepaper Increase Productivity and Information Availability with ESB Messaging & Enrichment and Industry Connectivity2009-12-10 IBM
  Learn how Mayo Clinic improved information availability and improved productivity

Mayo Clinic, an internationally renowned group medical practice has embarked on a project to integrate applications and improve the availability of information across departments. Hear how a robust ESB Messaging & Enrichment and Industry Connectivity platform is helping to eliminate point-to-point interfaces and deliver information in real-time to people, applications and devices throughout their organization.

Have your questions answered in a live question and answer session with our special featured speakers.

Featured Speakers:

Jay Clarkson, Lead System Software Engineer, Middleware Interfaces, Information Services, Mayo Foundation

Chris Vavra, Senior Product Manager, IBM WebSphere

Tags: Management, Data Infrastructure, User Satisfaction, Management		   
whitepaper See how easy it is to update—or completely reinvent—your web site today2009-12-01 Microsoft
  Your web site is often a customer's first impression of your business. What is yours saying about you?

If your current site isn't helping you attract and interest customers, help is close at hand—and not as costly as you may think. Microsoft has arranged with select agencies to offer FREE Small Business Site Consultations. Find one now, with no obligation, and get a free Digital Marketing Start-Up Kit as well.

Tags: Business Functions, Customer Management, Enterprise Planning, User Satisfaction		   
whitepaper Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs2009-11-18 Cerylion
  Metrics that force organizations to think about service level agreements and measurements differently Learn how new high performance telecom expense management solutions will increase your ROI. Watch "Learn how Performance Metrics for Telecom Expense Management drive new ROIs and SLAs" available now.

Tags: User Satisfaction, Internet and Web, Internet and Web, IT Infrastructure		   
whitepaper ECM: Tips for Managing Change Effectively2009-11-09 Optical Image Technology
  Change management planning revolves around a specific, well-defined, measurable, realistic, and achievable project. Managing change starts at the beginning - during the planning stage - and runs through a project's conclusion, addressing the gradual transition and ongoing support of employees charged with implementation. Those who recognize its importance typically do it well, but too many others make major investments in IT without planning for change. Technology cannot be effective unless people know how to use it effectively and embrace it.   
whitepaper Customer Case Study:  A L Filters2009-11-04 Dell EqualLogic
  Companies undergoing rapid expansion can all too soon find their IT infrastructures becoming unwieldy, inadequate and expensive to manage. Switching to virtualization with a consolidated and simplified datacentre environment can help pull IT back to the heart of the business - powering growth, not hindering it.

Tags: Server Hardware, IT Infrastructure, User Satisfaction, Server Hardware		   
whitepaper NHS Connecting for Health Transforms Management of Patient Data to Optimize Quality of Service Delivery2009-11-01 Oracle
  NHS Connecting for Health wanted to build a planning and management architecture for the National Programme for IT (NPfIT), a US$21.05 billion (GB£12.7 billion) multiproject initiative to transform service delivery through technology and manage 10-year rollout of NPfIT to over 300 hospitals (270 general, acute hospitals) in England to give thousands of clinicians secure access to patient records. The challenge was to minimize risk and cost of schedule overruns for all projects and facilitate real-time data sharing between dispersed teams for collaborative planning and forecasting. NHS Connecting for Health implemented Oracle's Primavera Enterprise Project Portfolio Management to provide a consolidated planning and progress reporting database for all NPfIT activities.   
whitepaper Offshore Oil Engineering Increases Overseas Project Orders by 233%, Saves Tens of Millions in Costs2009-11-01 Oracle
  Offshore Oil Engineering Co., Ltd. wanted to shorten construction duration while ensuring all project specifications are fulfilled and adopt internationally accepted project management practices to meet the requirements of domestic and international clients. The challenge was to control project schedules to ensure costs do not exceed budgets and make more effective use of resources, such as ships. Offshore Oil Engineering Co., Ltd. installed a new project management system based on Oracle's Primavera P6 Enterprise Project Portfolio Management to achieve centralized management of bidding, planning, and oil and gas-related construction processes.   
whitepaper CDPS Analyst Interview with John Webster of Illuminata2009-10-26 IBM
  Instead of focusing on recovery after disasters, midmarket businesses need solutions that enable business continuity before and during them. Listen to the recording, "CDPS Analyst Interview with John Webster of Illuminata," to see how the IBM® Comprehensive Data Protection Express solution addresses the needs of midmarket companies that don't have adequate backup and recovery capabilities for their critical data.

Tags: Network Management, Data Infrastructure, IT Budgeting, User Satisfaction		   
whitepaper Flexible IT contains costs, boosts efficiency2009-10-26 IBM
  Like other midmarket companies today, you're probably focused on cost optimization. In the ForwardView article, "Work smarter, not harder: Flexible IT," experts suggest ways to do more with less. You'll see how making your IT more flexible can help you connect people, information and systems more intelligently - cutting costs, increasing responsiveness and giving you a competitive advantage.

Tags: IT Infrastructure, IT Budgeting, User Satisfaction, User Satisfaction		   
whitepaper Selection Criteria for Remote Support Tools2009-10-23 NTRglobal
  Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer satisfaction ratings. Read this report to find out 10 critical selection criteria to use when evaluating remote support platforms, and identify how moving beyond homegrown or freeware tools will accelerate the achievement of business goals for your service and support operation

Tags: IT Infrastructure, Business Functions, Workflow Management, LAN - WAN