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 TitleDate AddedCompany
whitepaper Building an Efficient IT Infrastructure: Virtualizing Tier1 Applications2009-12-07 EMC
  Customers of all sizes are virtualizing mission-critical Exhange environments. This webcast focuses on real world examples and best practices for implementing and managing a virtualized Exchange environment. Hear how real customers leveraged VMware and EMC infrastructure to move quickly from proof of concept to production and the lessons learned along the way.

Tags: Business Functions, Mobile and Wireless, IT Infrastructure, Server Hardware		   
whitepaper Want to use Social Media to Benefit Your Business?2009-12-01 Career Builder
  Let the experts at CareerBuilder show you how. This on-demand Webinar explains how social media tools are changing the face of business. Plus, it gives you 10 easy ways to integrate these tools into your recruiting practices. If you want to harness the power of social media, you can't afford to miss this Webinar. Register now!

Tags: Customer Management, Internet and Web, Business Functions, Software Development Tools		   
whitepaper Delivering a "Wow" Customer Experience2009-12-01 Oracle
  In today's environment, companies can't just compete on price and product. They must also deliver a great customer experience. Rich Caballero, vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.

Tags: Business Functions, Customer Management, Customer Management, Data Tools		   
whitepaper See how easy it is to update—or completely reinvent—your web site today2009-12-01 Microsoft
  Your web site is often a customer's first impression of your business. What is yours saying about you?

If your current site isn't helping you attract and interest customers, help is close at hand—and not as costly as you may think. Microsoft has arranged with select agencies to offer FREE Small Business Site Consultations. Find one now, with no obligation, and get a free Digital Marketing Start-Up Kit as well.

Tags: Business Functions, Customer Management, Enterprise Planning, User Satisfaction		   
whitepaper How to Improve Customer Service2009-12-01 Oracle
  Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving the company time and money.

Tags: Data Infrastructure, Business Functions, Customer Management, Enterprise Planning		   
whitepaper Increasing Sales Productivity2009-12-01 Oracle
  In sales, lost time equals lost money. Steve Diamond, senior director of product marketing at Oracle, describes how an easy-to-use on-demand CRM solution can improve productivity at every stage of the sales cycle.

Tags: Office Suites, Customer Management, Customer Management, Business Functions		   
whitepaper Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution2009-11-20 Microsoft
  To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact management system with an easy-to-use customer relationship management system built on a flexible, scalable platform. After evaluating a number of packaged solutions, Plante Moran chose Microsoft Dynamics CRM based on its intuitive interface, powerful built-in toolset, and integration with line-of-business systems and productivity applications. Microsoft Gold Certified Partner Ascentium helped Plante Moran tailor the solution to automate key business functions, such as its client acceptance process. Since deploying the solution to 1,600 consultants, Plante Moran has strengthened its business development efforts and gained the agility to pursue strategic growth initiatives.

Tags: Business Functions		   
whitepaper Liquid Comma: Design Can Be Your Next Asset to Manage: E-mail Marketing Techniques2009-11-18 Liquid Comma Design
  In an unpredictable economy, it is becoming increasingly necessary to refocus marketing efforts to be more cost-effective, while still achieving measurable results in even shorter time frames. With these realities in mind, it has created this series of paper to offer insights into a spectrum of options as part of a personalized multi-faceted approach to marketing can be a key element in accomplishing goals. This paper is not meant to be a comprehensive reference, but instead it acts as a starting point so one can see and gain a deeper understanding of a small selection of the options that may be well-suited to promote company.   
whitepaper Business Productivity Online Suite - Highly Secure and Reliable Cloud Services2009-11-16 Microsoft
  Learn about fully hosted productivity tools in the cloud with Microsoft® Business Productivity Online Suite (BPOS). With real time communication and collaboration tools, including, instant messaging, email, video conferencing, shared calendars, and SharePoint, BPOS is one suite that gets everyone working together. With BPOS, you can collaborate from virtually anywhere - PCs, web browsers, and mobile phones. Business customers are guaranteed 99.9% up-time and an extensive network of data centers for multiple levels of redundancy. With a behind the scenes army working to keep your data highly secure, your IT team can focus on more strategic initiatives rather than deploying hardware and maintaining software. Watch the video to learn more.

Tags: Business Functions, Software Development Tools, Enterprise Planning, Office Suites		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting