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 TitleDate AddedCompany
whitepaper From Voice over IP to Unified Communications: Simplify System Management2009-11-10 Shoretel
  Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.

The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability.

Tags: Network Technologies, Customer Management, Internet and Web, Mobile and Wireless		   
whitepaper Enterprise mobility: connecting to a world of opportunity2009-11-09 IBM
  Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain management.

Tags: Telecommunications, Mobile and Wireless, Enterprise Planning, Mobile and Wireless		   
whitepaper Business Analytics and Optimization for the Intelligent Enterprise2009-11-09 IBM
  Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. Those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Tags: Enterprise Planning, Data Tools, Data Tools, IT Budgeting		   
whitepaper The business value of Web 2.0 technology.2009-11-09 IBM
  Benefits of enterprise mobility span the business-to-employee (B2E), business-to-business (B2B) and business-to-consumer (B2C) spectrums. Enterprise mobil-ity can improve an organization's productivity, optimizelogistics operations, enhance customer relationships and streamline supply chain management.

Tags: Internet and Web, Internet and Web, Enterprise Planning, Internet and Web		   
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper Strategic Secret Weapon for Tightening Business & IT Alignment: Modeling!2009-11-01 Sybase
  Achieving alignment between an organization's core goals and the IT infrastructure that supports an enterprise's strategic direction is an ongoing challenge. Learn how aligning business processes with data from information systems enables the development of a model-driven approach that will ultimately lead to heightened agility and greater productivity across the enterprise.

Architects, analysts and IT management will appreciate the ways that different data flows can be used to visualize, understand and contribute to effective business processes when business models and data models meet.

Tags: Enterprise Planning, Software Development Tools, Internet and Web, IT Budgeting		   
whitepaper Is Your Enterprise Architected for Tomorrow's Growth?2009-11-01 Sybase
  Today's business climate makes it imperative that organizations make the necessary plans for tomorrow's growth. Implementing an Enterprise Architecture can be a necessary, but challenging undertaking to prepare for that growth. "EA for Dummies" can help you cut through the chaos and get the business results that EA can deliver, if applied correctly. Register today and a free copy of this booklet will be mailed to you. This 44 page booklet takes you down the path of implementation using the 'Dummies' lighter tone and sense of humor. Sybase PowerDesigner sponsored this booklet to help users understand the value of EA and how to facilitate implementation.

Tags: Government		   
whitepaper Improving IT service delivery through an integrated approach to software asset management white paper2009-10-28 IBM
  This white paper describes the challenges of managing software rights in increasingly complex environments and discusses how SAM can make the entire process more efficient. Specifically, it addresses how SAM offerings from IBM can help organizations improve IT service delivery by managing IBM and non-IBM software throughout the asset life cycle.

Tags: Software Development Tools, IT Infrastructure, IT Budgeting, IT Budgeting		   
whitepaper TechRepublic Resource Guide: Software as a Service (SaaS) for Small and Midsize Businesses (SMBs)2009-10-27 SAP
  Small and midsize businesses (SMBs) face the same challenges as larger companies when it comes to cutting costs and saving money in a difficult economy. Many are now turning to software as a service (SaaS) which allows them to save money and provide better service by essentially renting as opposed to purchasing their business applications.

This TechRepublic Resource Guide provides a basic overview of SaaS for SMBs for anyone who wants to learn more about this potentially beneficial innovation:
  • Learn the key terms and concepts for Software as a Service (SaaS) to better understand the most common features, benefits, and challenges
  • Gain a better understanding of the most important considerations for SaaS in small and midsize businesses (SMBs)
  • Discover the most critical questions to ask yourself and your vendor when evaluating a SaaS solutions for your SMB


Tags: Software Development Tools, IT Budgeting, IT Budgeting, Software Development Tools		   
whitepaper Selection Criteria for Remote Support Tools2009-10-23 NTRglobal
  Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should understand the risks involved with lower-end tools, and learn how leveraging a "best-of-breed" product will accelerate operational improvements and customer satisfaction ratings. Read this report to find out 10 critical selection criteria to use when evaluating remote support platforms, and identify how moving beyond homegrown or freeware tools will accelerate the achievement of business goals for your service and support operation

Tags: IT Infrastructure, Business Functions, Workflow Management, LAN - WAN