| Title | Date Added | Company | |
|---|---|---|---|
![]() |
From Voice over IP to Unified Communications: Simplify System Management | 2009-11-10 | Shoretel |
| Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.
The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability. Tags: Network Technologies, Customer Management, Internet and Web, Mobile and Wireless |
|||
![]() |
Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management | 2009-11-06 | Pitney Bowes Insight |
| Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.
Tags: Components, Customer Management |
|||
![]() |
CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit? | 2009-10-22 | R3Now.com |
| Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation there is evidence to suggest that some companies see some limited benefit from their CRM implementations, but overall they are not happy.
Tags: Enterprise Planning |
|||
![]() |
Top 10 DMVs for Easier SQL Server Monitoring | 2009-10-21 | Quest Software |
Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable DMVs, and how to use them.
Tags: Enterprise Planning, Enterprise Planning, Data Infrastructure, IT Budgeting |
|||
![]() |
Promoting Growth through Incentive Compensation Management | 2009-10-13 | Varicent |
| Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned plans can lead to unexpected outcomes. Adopting a sophisticated sales compensation management solution can provide visibility into and control over sales compensation plans and help executives measure the cost of sales and manage their companies' sales performance. Download to find out how technology tools can increase visibility and control into your organizations' sales compensation.
Tags: Customer Management, Customer Management, Customer Management, Business Functions |
|||
![]() |
Sales Compensation & Performance Management 2009 Survey Results and Analysis | 2009-10-13 | Varicent |
| Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The findings offer insights and the report offers suggestions on key elements that should be considered as you plan, deploy and manage compensation plans and sales performance in 2010.
Tags: IT Infrastructure, Business Functions, Customer Management, Mobile and Wireless |
|||
![]() |
Unified Communications | 2009-10-12 | Plantronics |
| Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.
Tags: Internet and Web, Customer Management, Mobile and Wireless, Software Development Tools |
|||
![]() |
Final Chance to Learn how Business Leaders are making IT work for them | 2009-10-12 | SAP |
| The importance of effective decision making and aligning business strategy with your daily activities is essential in times of economic crisis, but also during periods of sustained growth and success. Download these free white papers to find out just how other Business Leaders are making IT work for themselves and their organisations.
Tags: Customer Management, Data Tools, Data Tools, IT Infrastructure |
|||
![]() |
Video Whitepaper: Enabling Agile and Intelligent Businesses | 2009-10-12 | Oracle |
| Watch the free, on-demand video whitepaper to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is powered by a platform delivering rapid composition, comprehensive lifecycle management, customizability, and easy upgrades. Watch Now!
Tags: Enterprise Planning, Enterprise Planning, IT Budgeting, Workflow Management |
|||
![]() |
Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets | 2009-10-02 | Aster Data |
| A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of analyzing petabyte scale data, Google pioneered a software framework called MapReduce for high speed processing of large amounts of both structured and unstructured data. This white paper examines a data analytics tool that brings together the expressive flexibility and performance of the MapReduce framework with the rich functionality and familiarity of ordinary SQL, enabling developers and analysts to do more with business data.
Tags: Customer Management, Enterprise Planning, Data Tools, Business Functions |