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 TitleDate AddedCompany
whitepaper Want to use Social Media to Benefit Your Business?2009-12-01 Career Builder
  Let the experts at CareerBuilder show you how. This on-demand Webinar explains how social media tools are changing the face of business. Plus, it gives you 10 easy ways to integrate these tools into your recruiting practices. If you want to harness the power of social media, you can't afford to miss this Webinar. Register now!

Tags: Customer Management, Internet and Web, Business Functions, Software Development Tools		   
whitepaper Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution2009-11-20 Microsoft
  To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact management system with an easy-to-use customer relationship management system built on a flexible, scalable platform. After evaluating a number of packaged solutions, Plante Moran chose Microsoft Dynamics CRM based on its intuitive interface, powerful built-in toolset, and integration with line-of-business systems and productivity applications. Microsoft Gold Certified Partner Ascentium helped Plante Moran tailor the solution to automate key business functions, such as its client acceptance process. Since deploying the solution to 1,600 consultants, Plante Moran has strengthened its business development efforts and gained the agility to pursue strategic growth initiatives.

Tags: Business Functions		   
whitepaper Powerful Application Framework Saves Legal Software Maker $2 Million2009-11-17 Microsoft
  Client Profiles saw an opportunity to develop legal practice management software that was easier to use than established solutions from Lexis-Nexis and Thomson Reuters. The company built a solution that takes advantage of the integration between Microsoft Dynamics CRM and Microsoft Office Outlook to automate common tasks, such as retrieving new contacts for archival in a shared marketing database. To meet project goals, including rapid time-to-market, Client Profiles capitalized on the flexibility of xRM, the business application framework that underpins Microsoft Dynamics CRM. Developers accessed prebuilt workflow components and reporting services available through xRM to quickly infuse CRM4Legal with features that benefit multiple roles within any law firm. With xRM, Client Profiles dramatically reduced development time and achieved an estimated cost savings of U.S.$2 million.

Tags: Software Development Tools		   
whitepaper Software Builder Guides Tour Operators to Success With Hosted Solution2009-11-16 Microsoft
  Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Peak 15 sought a development platform on which to build a Software-as-a-Service version (SaaS) of its offering, it evaluated solutions from Microsoft and Salesforce.com based on scalability, flexibility, and customer relationship management capabilities. Peak 15 chose the xRM business application framework that underlies Microsoft Dynamics CRM because of its superior technical flexibility and solutions-focused business model. The company was able to build more functionality into its SaaS solution faster by using xRM resources. Now, Peak 15 customers have an excellent hosted solution that can easily be customized to fit their unique integration and business process requirements.

Tags: Enterprise Planning		   
whitepaper Firm Taps Application Framework to Rapidly Build Insurance Industry Solution2009-11-16 Microsoft
  CSSI specializes in creating software to help companies with an insurance business model streamline and automate core business processes. The company sought to infuse its existing VUE Compensation Management application with relational capabilities. After researching several packaged customer relationship management solutions and evaluating the cost of building the solution in-house, CSSI opted to take advantage of xRM, the application development platform that underpins Microsoft Dynamics CRM. Capitalizing on the built-in components and native extensibility offered through the xRM platform, CSSI built its VUE IncentivePoint solution in four months - 70 percent faster than originally projected.

Tags: Software Development Tools		   
whitepaper Contact Centres: Optimum service at optimum cost2009-11-16 ntl:Telewest Business
  Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.

Tags: Network Management, Network Management, Network Management, Customer Management		   
whitepaper Business School Improves Top-Line Growth With xRM-Based Custom Applications2009-11-11 Microsoft
  Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school interacts. Working with Oakton, a Microsoft Gold Certified Partner, the school turned to Microsoft Dynamics CRM and its underlying development platform, xRM, to accelerate the creation of integrated solutions that track communications and automate workflow processes. Consolidating data sources and automating processes frees school staff to cultivate closer relationships with constituents, which ultimately contributes to increased revenue, overall business agility, and the school's reputation for progressive, global leadership.

Tags: Workflow Management		   
whitepaper From Voice over IP to Unified Communications: Simplify System Management2009-11-10 Shoretel
  Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.

The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, and client applications-are managed by different tools. In this paper you will learn more about how various architectural approaches impacts overall system manageability.

Tags: Network Technologies, Customer Management, Internet and Web, Mobile and Wireless		   
whitepaper Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management2009-11-06 Pitney Bowes Insight
  Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.

Tags: Components, Customer Management		   
whitepaper RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM2009-11-03 Microsoft
  RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking to automate the tracking and targeting of potential RE/MAX franchisee candidates. Working with Microsoft Gold Certified Partner, Brodie Computes Inc., RE/MAX Ontario-Atlantic developed and deployed a custom CRM solution based on Microsoft Dynamics CRM. The Microsoft CRM solution allowed RE/MAX Ontario-Atlantic to standardize processes and improve support for their Franchise Sales and Development departments. Today, Microsoft CRM delivers deeper business insight into broker and agent prospects, helping head office staff make more informed business decisions.