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 TitleDate AddedCompany
whitepaper Business Analytics and Optimization for the Intelligent Enterprise2009-11-09 IBM
  Based on our survey of 225 business leaders worldwide, we found that enterprises are operating with bigger blind spots and that they are making important decisions without access to the right information. They recognize that new analytics, coupled with advanced business process management capabilities, signal a major opportunity to close gaps and create new business advantage. Those who have the vision to apply new approaches are building intelligent enterprises and will be ready to outperform their peers.

Tags: Enterprise Planning, Data Tools, Data Tools, IT Budgeting		   
whitepaper The Journey Along an Information-Led Transformation2009-11-09 IBM
  A shift is underway from simple automation to business optimization, and information is at the center of it. Information, when aligned with your business strategy, holds the key to driving profitable growth, cost take out and proactive risk management. However, despite the tremendous growth in information, most organizations are operating with significant blind spots and are trapped within application-bound silos. Learn how ro untap your Information resources with IBM.

Tags: Data Tools, Data Tools, IT Budgeting		   
whitepaper Best Practices for Translating Customer Satisfaction into Revenue2009-11-06 Citrix Online
  Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Support Strategies: Customer Experience Management2009-11-06 Citrix Online
  Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. Download the white paper to learn: • Why customer experience is the next frontier for support centers • How to strategically create and strengthen customer relationships • Tips for increasing your focus on customer needs

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper 3 Strategies for Reducing IT Support Costs2009-10-29 Citrix Online
  As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is not recommended. Now is the time to strategically trim and strengthen for success. This IDC White Paper explores 3 tangible areas that IT departments should investigate to help strategise cost reduction during the downturn. Download the White Paper to learn: -- Why IT utilisation, end-user support and maintenance budgets are the most strategic areas to investigate -- How to effectively approach cost-saving measures within these areas while maintaining IT performance -- Tools and services the IDC recommends for achieving maximum cost savings and efficiency

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper Forrester Strategies for Assessing IT Business Satisfaction2009-10-29 Citrix Online
  If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices recommendations, survey templates and questions to guide your assessment. Download the white paper to learn: -- Why assessing business satisfaction is key for IT success -- Tips for capturing customer feedback -- How to effectively assess business satisfaction

Tags: Business Functions, Data Tools, IT Budgeting, IT Budgeting		   
whitepaper The 10 Worst Practices for Technical Support and How to Overcome Them2009-10-23 NTRglobal
  Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how these worst practices can creep into your contact center, and new ways in which to deal with them

Tags: Data Infrastructure, Intrusion - Tampering, Intrusion - Tampering, Data Tools		   
whitepaper Foglight Performance Analysis for SQL Server: Value for DBAs and Developers Alike2009-10-22 Quest Software
  You know Foglight® Performance Analysis for SQL Server helps DBAs maximize performance for their SQL Server database environments. But it's also a valuable tool for developers as well!

In this Quest Software technical brief, learn more about a DBA's challenges - including the limits of native tools - and the questions you must ask when looking at a third-party solution. Then, see how Foglight Performance Analysis for SQL Server also benefits developers in ways that native SQL Server tools can't! Read this technical brief today.

Tags: Data Infrastructure, Business Functions, IT Infrastructure, Data Tools		   
whitepaper Download a Free Trial of SmartDraw: Learn why SmartDraw is the ideal alternative to Visio2009-10-21 SmartDraw.com
  SmartDraw's fundamentally different approach makes it the superior choice for the vast majority of users.

SmartDraw is:
  • Automatic—drawing for you, ensuring a professional result every time.
  • Comprehensive—includes hundreds of templates and examples for every type of visual, including flowcharts, timelines, org charts, mind maps, floor plans, marketing charts and more.
  • Integrated—works seamlessly with Microsoft Office®. Transfer your visuals to PowerPoint, Word, Excel or to PDF with a single click. Even open and edit Visio files.
SmartDraw's ease of use means it requires very little support, plus it costs much less than Microsoft Visio. Download the free trial and evaluate SmartDraw for your organization today.

Tags: Software Development Tools, Data Tools, Software Development Tools, Office Suites		   
whitepaper Bigger picture, smarter decisions: Today's BI tools2009-10-21 IBM
  With people and systems increasingly interconnected, it's hard to keep up with data. In the ForwardView article, "Bigger picture, smarter decisions: BI tools," you'll learn how Business Intelligence (BI) solutions provide greater visibility across the entire business to help you spot trends in real time. See how a midmarket company used BI solutions to make smarter decisions and increase competitiveness.

Tags: Data Tools, Enterprise Planning, Data Tools, Data Tools