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Title Date Added Company

Best of Breed Vs. Suite - What to Consider Before Making a CRM Decision 2006-07-13 05:03:29 Green Beacon Solutions

Deciding whether to choose a best-of-breed CRM application or a comprehensive application suite has challenged companies in all industries. There is no single best application strategy for all enterprises; the key element to any CRM solution is designing a solution that fits your business best. This paper guides in decision-making process - by dividing the CRM options into two camps: niche, or best-of-breed, players and suite vendors. Best-of-breed vendors exclusively offer the gamut of CRM tools. Sales Force Automation, Support, Marketing, and increasingly Analytics comprise the breadth of a best-of-breed CRM application. Suite applications address the CRM core, but they also seek to take things a step farther. They may offer extended functionality for financials, order management, inventory management, and eCommerce.

Vicon Boosts Visibility and Customer Satisfaction With Integrated Sales and Service 2006-07-11 01:55:31 Salesforce.com

While singular in its ability to offer an integrated solution for both digital optical and video-based motion tracking, Vicon was facing an all-too-common business problem. The company was employing two applications for Customer Relationship Management (CRM): Salesforce and RightNow. Having disparate applications for sales and service was creating problems with access, visibility, productivity, consistency, and ultimately, cost. The solution: a single CRM system from salesforce.com for all customer interactions.

Case Study: Paperless Business Systems Putting SAM in Action 2006-07-06 03:20:47 Microsoft

Early in their history, as a result of rapid growth in size, Paperless Business Systems had several different IT staff members in charge of managing its software at different times. This resulted in incompatible systems for keeping track of inventory. Moreover, the initial management systems that were adequate for just a few employees soon became ineffective once the company added desktops and servers. The lack of an accurate inventory of deployed software results in uninformed purchasing and deployment decisions. Paperless established a standard procedure for SAM that codified its consultants' expertise in a set of documents that could use internally as well as reused and tailored for individual clients.

ASAP eSMART Simplifies Software Licensing, Technology Asset Management Processes 2006-07-06 03:18:39 Microsoft

Building better products, pleasing customers and gaining an extra step on the competition are the priorities that businesses most need their IT staffs to support - not keeping track of technology assets and managing software licenses. Yet organizations that lose sight of those chores may face tedious - not to mention costly - headaches when the time comes to upgrade their IT systems or negotiate new software purchases. ASAP Software saw many of its clients struggling with this dilemma and responded by creating ASAP eSMART, a hosted service that automates their asset management and license monitoring tasks. ASAP developed its award-winning eSMART offering as a natural extension of the company's expertise in software licensing services.

Enocell Revamps Reporting With SAS: Processes and Products Improved, Leading to More Satisfied Customers 2006-07-04 04:32:37 SAS Institute

With its old Excel-based reporting system, Stora Enso's chemical pulp factory, Enocell was restricted to generating fixed-format reports on its process data. There was a need to replace this with a system that would allow the users themselves to define the reports they wanted and to drill deeper into the data for a number of strategic reasons. The new solution also needed to allow nimble combination of the unit data and quality data on the pulp bales in inventory, so that customers could be supplied with pulp to their own specifications in a way that involved less work. After considering the various alternatives, Enocell decided on a solution based on the SAS Data Warehousing technology offered by Honeywell.

Microsoft's Independent License Purchase Analysis Gives IKEA Singapore the Power to Manage Its Software Licenses 2006-07-04 05:32:52 Microsoft

IKEA has been providing affordable home furnishings in Singapore for 25 years. With staff strength of more than 380, IKEA Singapore requires computer terminals for office use, supply chain management, inventory and order processing. Managing software licenses can be a challenge for any organization. At the end of 2002, IKEA Singapore recognized this and contacted Microsoft to ensure it had the right level of software licensing and to find out how it could best manage this going forward. Because of Microsoft's License Purchase Analysis (LPA) conducted in conjunction with Deloitte & Touche, IKEA Singapore painlessly got its software-licensing in order.

ROI Case Study: Microsoft BizTalk Server Virgin Entertainment 2006-07-04 05:26:27 Nucleus Research

Virgin Entertainment is a multi-channel music and entertainment retailer, providing consumers with entertainment products including music, DVDs, videos, and books. Increasing competitive pressures continue to drive retailers to look for new ways to improve and protect profits. Virgin was using a hosted service to analyze its point of sale data, but the time delay in receiving the data limited Virgin's managers' ability to act on it effectively. Virgin needed to increase the percentage of recoveries and the efficiency of investigation surrounding employee theft by implementing real-time monitoring of point-of-sale activities. The company deployed Microsoft BizTalk Server 2004, SQL Server 2000 Analysis Services, and Windows SharePoint Services to replace an existing solution to reduce transaction fraud.

HP POS System Helps Mayors Improve Customer Service, Gain Selling Time 2006-07-04 05:10:21 Hewlett-Packard

With 28 stores throughout Georgia and Florida, Mayors is a great place to shop for high-end jewelry, timepieces and fine gifts. Their 12-year-old Point-Of-Sale (POS) system slowed credit authorizations, centralized customer lookups, gift certificate verifications and return verifications. This resulted in inconvenienced customers and salespeople burdened by too many nonsales activities. While any new POS system likely would have helped speed up transactions, Mayors wanted more: a system that would give them a competitive advantage. They chose the Datavantage Store21 Specialty POS software running on an HP Point of Sale System rp5000.

Demystifying the PCI Data Security Standard for Merchants 2006-07-31 11:42:30 ComplyGuard Networks

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security practices set forth by American Express, Discover, Japan Central Bank, MasterCard, and VISA to protect cardholder data. It is an industry-established policy requiring compliance by all merchants and service providers that store, process, or transmit cardholder data. This white paper from ComplyGuard Networks explains what the specific requirements of the PCI DSS mean for merchants.

The PCI DSS's special requirements for service providers are detailed in the companion white paper, "The PCI Data Security Standard for Service Providers Demystified."

Achieving Optimal Service-Parts Management 2006-09-15 01:00:16 SAP AG

Download this SAP white paper to read about the best-in-class processes for demand planning that are enabling Cat Logistics and other companies in the service-parts/spare parts market to achieve higher revenues and profit margins while reducing their overall supply chain costs. You'll learn how the integrated SAP Service and Asset Management solution helps companies across a diverse range of industries:

Improve their parts-planning capabilities

Reduce their service-parts inventory investments

Boost parts-order fill rates

Drive increased service and service-parts-related revenues

Grow customer satisfaction and loyalty

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Title	Date Added	Company
Best of Breed Vs. Suite - What to Consider Before Making a CRM Decision	2006-07-13 05:03:29	Green Beacon Solutions
Deciding whether to choose a best-of-breed CRM application or a comprehensive application suite has challenged companies in all industries. There is no single best application strategy for all enterprises; the key element to any CRM solution is designing a solution that fits your business best. This paper guides in decision-making process - by dividing the CRM options into two camps: niche, or best-of-breed, players and suite vendors. Best-of-breed vendors exclusively offer the gamut of CRM tools. Sales Force Automation, Support, Marketing, and increasingly Analytics comprise the breadth of a best-of-breed CRM application. Suite applications address the CRM core, but they also seek to take things a step farther. They may offer extended functionality for financials, order management, inventory management, and eCommerce.
Vicon Boosts Visibility and Customer Satisfaction With Integrated Sales and Service	2006-07-11 01:55:31	Salesforce.com
While singular in its ability to offer an integrated solution for both digital optical and video-based motion tracking, Vicon was facing an all-too-common business problem. The company was employing two applications for Customer Relationship Management (CRM): Salesforce and RightNow. Having disparate applications for sales and service was creating problems with access, visibility, productivity, consistency, and ultimately, cost. The solution: a single CRM system from salesforce.com for all customer interactions.
Case Study: Paperless Business Systems Putting SAM in Action	2006-07-06 03:20:47	Microsoft
Early in their history, as a result of rapid growth in size, Paperless Business Systems had several different IT staff members in charge of managing its software at different times. This resulted in incompatible systems for keeping track of inventory. Moreover, the initial management systems that were adequate for just a few employees soon became ineffective once the company added desktops and servers. The lack of an accurate inventory of deployed software results in uninformed purchasing and deployment decisions. Paperless established a standard procedure for SAM that codified its consultants' expertise in a set of documents that could use internally as well as reused and tailored for individual clients.
ASAP eSMART Simplifies Software Licensing, Technology Asset Management Processes	2006-07-06 03:18:39	Microsoft
Building better products, pleasing customers and gaining an extra step on the competition are the priorities that businesses most need their IT staffs to support - not keeping track of technology assets and managing software licenses. Yet organizations that lose sight of those chores may face tedious - not to mention costly - headaches when the time comes to upgrade their IT systems or negotiate new software purchases. ASAP Software saw many of its clients struggling with this dilemma and responded by creating ASAP eSMART, a hosted service that automates their asset management and license monitoring tasks. ASAP developed its award-winning eSMART offering as a natural extension of the company's expertise in software licensing services.
Enocell Revamps Reporting With SAS: Processes and Products Improved, Leading to More Satisfied Customers	2006-07-04 04:32:37	SAS Institute
With its old Excel-based reporting system, Stora Enso's chemical pulp factory, Enocell was restricted to generating fixed-format reports on its process data. There was a need to replace this with a system that would allow the users themselves to define the reports they wanted and to drill deeper into the data for a number of strategic reasons. The new solution also needed to allow nimble combination of the unit data and quality data on the pulp bales in inventory, so that customers could be supplied with pulp to their own specifications in a way that involved less work. After considering the various alternatives, Enocell decided on a solution based on the SAS Data Warehousing technology offered by Honeywell.
Microsoft's Independent License Purchase Analysis Gives IKEA Singapore the Power to Manage Its Software Licenses	2006-07-04 05:32:52	Microsoft
IKEA has been providing affordable home furnishings in Singapore for 25 years. With staff strength of more than 380, IKEA Singapore requires computer terminals for office use, supply chain management, inventory and order processing. Managing software licenses can be a challenge for any organization. At the end of 2002, IKEA Singapore recognized this and contacted Microsoft to ensure it had the right level of software licensing and to find out how it could best manage this going forward. Because of Microsoft's License Purchase Analysis (LPA) conducted in conjunction with Deloitte & Touche, IKEA Singapore painlessly got its software-licensing in order.
ROI Case Study: Microsoft BizTalk Server Virgin Entertainment	2006-07-04 05:26:27	Nucleus Research
Virgin Entertainment is a multi-channel music and entertainment retailer, providing consumers with entertainment products including music, DVDs, videos, and books. Increasing competitive pressures continue to drive retailers to look for new ways to improve and protect profits. Virgin was using a hosted service to analyze its point of sale data, but the time delay in receiving the data limited Virgin's managers' ability to act on it effectively. Virgin needed to increase the percentage of recoveries and the efficiency of investigation surrounding employee theft by implementing real-time monitoring of point-of-sale activities. The company deployed Microsoft BizTalk Server 2004, SQL Server 2000 Analysis Services, and Windows SharePoint Services to replace an existing solution to reduce transaction fraud.
HP POS System Helps Mayors Improve Customer Service, Gain Selling Time	2006-07-04 05:10:21	Hewlett-Packard
With 28 stores throughout Georgia and Florida, Mayors is a great place to shop for high-end jewelry, timepieces and fine gifts. Their 12-year-old Point-Of-Sale (POS) system slowed credit authorizations, centralized customer lookups, gift certificate verifications and return verifications. This resulted in inconvenienced customers and salespeople burdened by too many nonsales activities. While any new POS system likely would have helped speed up transactions, Mayors wanted more: a system that would give them a competitive advantage. They chose the Datavantage Store21 Specialty POS software running on an HP Point of Sale System rp5000.
Demystifying the PCI Data Security Standard for Merchants	2006-07-31 11:42:30	ComplyGuard Networks
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security practices set forth by American Express, Discover, Japan Central Bank, MasterCard, and VISA to protect cardholder data. It is an industry-established policy requiring compliance by all merchants and service providers that store, process, or transmit cardholder data. This white paper from ComplyGuard Networks explains what the specific requirements of the PCI DSS mean for merchants. The PCI DSS's special requirements for service providers are detailed in the companion white paper, "The PCI Data Security Standard for Service Providers Demystified."
Achieving Optimal Service-Parts Management	2006-09-15 01:00:16	SAP AG
Download this SAP white paper to read about the best-in-class processes for demand planning that are enabling Cat Logistics and other companies in the service-parts/spare parts market to achieve higher revenues and profit margins while reducing their overall supply chain costs. You'll learn how the integrated SAP Service and Asset Management solution helps companies across a diverse range of industries: Improve their parts-planning capabilities Reduce their service-parts inventory investments Boost parts-order fill rates Drive increased service and service-parts-related revenues Grow customer satisfaction and loyalty