The NHS Trusts in Gloucestershire Improved IT Support by 60 Percent

Overview

The NHS Trusts in Gloucestershire comprises various hospitals and clinical sites across Gloucestershire County. Understanding the link between quality patient services and IT, the NHS Trusts was looking to consolidate its IT service desks in order to optimize efficiency and resolve patient issues more quickly and effectively. By choosing BMC Magic Service Desk, a previous version of BMC Service Desk Express Suite, the Trust was able to automate its service desk, lower costs, and align with IT Infrastructure Library (ITIL) best practices.