Vendor : BMC Software
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Date:
05/01/2007
Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC
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Overview
Looking to enhance service quality and customer satisfaction, Tianjin Mobile Communications Co., Ltd. turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation maintenance management platform. The implementation resulted in shorter response times, quicker problem resolution, and improved processing capacity.
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