Encrypting Recordings Is Not Enough: Steps to Protect Your Most Sensitive Data

Overview

As fraud and identity theft becomes more prevalent, businesses that record calls must adhere to the Payment Card Industry (PCI) Data Security Standards to prevent recorded transactions from becoming a target. The PCI Data Security Standards were created to protect the personal and financial data customers entrust to retailers, banks, service providers, and credit card companies. By not properly securing their call and desktop recordings, businesses are leaving an overwhelming amount of customer data unprotected. This whitepaper addresses which security features business should employ and offers a guideline for adhering to the PCI security standards.