Security Framework and Best Practices in Offshore Outsourcing

Overview

The continuous evolution and growth of outsourcing has caused service providers to increasingly offer their clients services from multiple locations across the world. Because of this upsurge, client operations have been extended into the service providers' various offshore sites. While this development has generally led to client cost savings and added capability, it has also raised client concerns about data security at those sites. Both client and service provider organizations have understood these offshore security issues in varying ways. This paper analyzes and clarifies issues surrounding offshore security; discusses how clients and service providers can both adopt a systematic security framework to reduce security risks, and outlines observed best practices.