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Title Date Added Company

Beyond CRM and ERP: eBusiness to Optimize Customer and Partner Sales 2006-11-24 07:47:36 Comergent Technologies

Beyond CRM and ERP: eBusiness to Optimize Customer and Partner Sales Companies have made significant investments in ERP and CRM solutions in terms of money, time and resources. These systems automate core business processes such as manufacturing, finance and sales operations, while managing critical master data of products, customers and transactions Corporations must find a way to leverage and extend these systems in order to increase sales, improve customer satisfaction and increase channel effectiveness and efficiency - all factors that have a significant impact on the bottom line.

What's Driving eBusiness 2006-11-04 01:00:15 Comergent Technologies

Anything for the Customer: Why Web Self-Service Matters This informative white paper draws on a recent survey of over 200 executives across global industries to reveal the top drivers influencing eBusiness initiatives, including a detailed look at how eBusiness supports corporate goals such as optimizing customer and partner experience, improving operational efficiency and effectiveness, and staying competitive. Download the recent article, Anything for the Customer: Why Web Self-Service Matters, featured in destinationCRM, to learn about critical factors for ensuring a successful Web self-service experience.

Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent 2006-11-24 07:53:08 Comergent Technologies

Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent By making it easier for customers to do business with you, however and wherever they choose, service-oriented eBusiness applications improve sales and accelerate order fulfillment. Download this in-depth white paper to learn about the value of service-oriented eBusiness applications, how to further leverage and extend your existing CRM and ERP investments, and proven steps and implementations on making SOAs real based on leading company case studies.

Targeted Attacks: A Special Report 2006-11-02 07:20:17 Trend Micro

This story of a real-life attack illustrates that it's a lot easier than most people realize for a determined attacker to wreak havoc, especially when the targeted systems aren't fully prepared.

Spyware: The Latest Trends 2006-11-01 06:26:19 Trend Micro

This Trend Micro white paper discusses the latest trends in broadband, wireless, and network interconnectivity, and the progress of information exchange. It also highlights an example of emerging spyware that exposes users to the possibility of identity theft, data corruption, and personal profiling.

Businesses Beware: The New Battlefront on Email and Web Attacks 2006-11-01 MessageLabs

This white paper examines the nature of the new threats, what they're designed to achieve, and their true costs to business. It examines the alternatives available to combat them: appliances, software and Managed Services. It assesses their strengths and weaknesses, and their relative total cost of ownership. The need for creating certainty in all our exchange of electronic information is clear, whether this is across email, the internet, VoIP or instant messaging. Achieving it, without hampering the speed and continuity of business over the internet, requires strategy. If you are interested in learning more about the new threat landscape and combating these threats, download our white paper.

Using Windows Vista: Controlling Communication With the Internet 2006-12-09 01:00:17 Microsoft

The Microsoft Windows Vista operating system includes a variety of technologies that communicate with the Internet to provide increased ease-of-use and functionality. Browser and e-mail technologies are obvious examples, but there are also technologies such as automatic updating that help users obtain the latest software and product information, including bug fixes and security patches. These technologies provide many benefits, but they also involve communication with Internet sites, which administrators might want to control. This white paper provides information about the communication that flows between components in Windows Vista and sites on the Internet, and describes steps to take to limit, control, or prevent that communication in an organization with many users.

Troubleshooting and Evaluating Public Key Infrastructure Health in Microsoft Windows Server 2003 and Microsoft Windows 2000 2006-10-13 01:00:15 Microsoft

This webcast discusses certification authority diagnostics and troubleshooting tools that are available in both Microsoft Windows Server 2003 and Microsoft Windows 2000. The webcast also talks about evaluating Public Key Infrastructure (PKI) health in both operating systems.

Winning the PCI Compliance Battle: A Guide for Merchants and Member Service Providers 2006-11-10 08:20:59 Qualys

This white paper explores the compliance requirements for PCI data security and helps online merchants select a PCI compliance service vendor. It also introduces QualysGuard PCI, which helps online merchants scan and remediate vulnerabilities, and submit PCI compliance status directly to their acquiring banks via its "auto-submission" feature.

Topics in this Whitepaper include:

- Compliance Requirements of the PCI Data Security Standard
- Participation and Validation Requirements
- Selecting a PCI Network Security Testing Service
- Automating the PCI Validation Process with QualysGuard PCI

Mobile Carriers and Credit Card Business: A Brief Study-Focusing on KDDI THE CARD 2007-01-13 01:00:33 Research On Asia (ROA) Group

This white paper introduces credit card services offered by two mobile carriers in Japan, NTT DoCoMo and KDDI au, mainly focusing on the service by KDDI au.

Recognizing the credit card business as a promising income source in the matured market, the mobile carriers in Japan have entered the segment, creating new business models.

Similar development might be expected in Korea in the future. However there remains some issues to be resolved between the mobile carriers and card companies in terms of personal financial information.

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Title	Date Added	Company
Beyond CRM and ERP: eBusiness to Optimize Customer and Partner Sales	2006-11-24 07:47:36	Comergent Technologies
Beyond CRM and ERP: eBusiness to Optimize Customer and Partner Sales Companies have made significant investments in ERP and CRM solutions in terms of money, time and resources. These systems automate core business processes such as manufacturing, finance and sales operations, while managing critical master data of products, customers and transactions Corporations must find a way to leverage and extend these systems in order to increase sales, improve customer satisfaction and increase channel effectiveness and efficiency - all factors that have a significant impact on the bottom line.
What's Driving eBusiness	2006-11-04 01:00:15	Comergent Technologies
Anything for the Customer: Why Web Self-Service Matters This informative white paper draws on a recent survey of over 200 executives across global industries to reveal the top drivers influencing eBusiness initiatives, including a detailed look at how eBusiness supports corporate goals such as optimizing customer and partner experience, improving operational efficiency and effectiveness, and staying competitive. Download the recent article, Anything for the Customer: Why Web Self-Service Matters, featured in destinationCRM, to learn about critical factors for ensuring a successful Web self-service experience.
Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent	2006-11-24 07:53:08	Comergent Technologies
Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent By making it easier for customers to do business with you, however and wherever they choose, service-oriented eBusiness applications improve sales and accelerate order fulfillment. Download this in-depth white paper to learn about the value of service-oriented eBusiness applications, how to further leverage and extend your existing CRM and ERP investments, and proven steps and implementations on making SOAs real based on leading company case studies.
Targeted Attacks: A Special Report	2006-11-02 07:20:17	Trend Micro
This story of a real-life attack illustrates that it's a lot easier than most people realize for a determined attacker to wreak havoc, especially when the targeted systems aren't fully prepared.
Spyware: The Latest Trends	2006-11-01 06:26:19	Trend Micro
This Trend Micro white paper discusses the latest trends in broadband, wireless, and network interconnectivity, and the progress of information exchange. It also highlights an example of emerging spyware that exposes users to the possibility of identity theft, data corruption, and personal profiling.
Businesses Beware: The New Battlefront on Email and Web Attacks	2006-11-01	MessageLabs
This white paper examines the nature of the new threats, what they're designed to achieve, and their true costs to business. It examines the alternatives available to combat them: appliances, software and Managed Services. It assesses their strengths and weaknesses, and their relative total cost of ownership. The need for creating certainty in all our exchange of electronic information is clear, whether this is across email, the internet, VoIP or instant messaging. Achieving it, without hampering the speed and continuity of business over the internet, requires strategy. If you are interested in learning more about the new threat landscape and combating these threats, download our white paper.
Using Windows Vista: Controlling Communication With the Internet	2006-12-09 01:00:17	Microsoft
The Microsoft Windows Vista operating system includes a variety of technologies that communicate with the Internet to provide increased ease-of-use and functionality. Browser and e-mail technologies are obvious examples, but there are also technologies such as automatic updating that help users obtain the latest software and product information, including bug fixes and security patches. These technologies provide many benefits, but they also involve communication with Internet sites, which administrators might want to control. This white paper provides information about the communication that flows between components in Windows Vista and sites on the Internet, and describes steps to take to limit, control, or prevent that communication in an organization with many users.
Troubleshooting and Evaluating Public Key Infrastructure Health in Microsoft Windows Server 2003 and Microsoft Windows 2000	2006-10-13 01:00:15	Microsoft
This webcast discusses certification authority diagnostics and troubleshooting tools that are available in both Microsoft Windows Server 2003 and Microsoft Windows 2000. The webcast also talks about evaluating Public Key Infrastructure (PKI) health in both operating systems.
Winning the PCI Compliance Battle: A Guide for Merchants and Member Service Providers	2006-11-10 08:20:59	Qualys
This white paper explores the compliance requirements for PCI data security and helps online merchants select a PCI compliance service vendor. It also introduces QualysGuard PCI, which helps online merchants scan and remediate vulnerabilities, and submit PCI compliance status directly to their acquiring banks via its "auto-submission" feature. Topics in this Whitepaper include: - Compliance Requirements of the PCI Data Security Standard - Participation and Validation Requirements - Selecting a PCI Network Security Testing Service - Automating the PCI Validation Process with QualysGuard PCI
Mobile Carriers and Credit Card Business: A Brief Study-Focusing on KDDI THE CARD	2007-01-13 01:00:33	Research On Asia (ROA) Group
This white paper introduces credit card services offered by two mobile carriers in Japan, NTT DoCoMo and KDDI au, mainly focusing on the service by KDDI au. Recognizing the credit card business as a promising income source in the matured market, the mobile carriers in Japan have entered the segment, creating new business models. Similar development might be expected in Korea in the future. However there remains some issues to be resolved between the mobile carriers and card companies in terms of personal financial information.

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