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 TitleDate AddedCompany
whitepaper The Essential Elements of Comprehensive Endpoint Security 26/03/08 Symantec
  For today’s computing environments, there is little question that endpoint security is a required component of an overall enterprise security strategy. Various trends fostering user mobility ensure that many endpoints will frequently be exposed directly to the Internet and endpoints are still being exposed to numerous threats. This paper clarifies the various aspects of the endpoint security problem and to identify the functional requirements of a comprehensive endpoint security solution.  sponsored by
whitepaper The Essential Elements of Comprehensive Endpoint Security01/10/06 Symantec
  Establishing a comprehensive endpoint security solution is complicated, and issues like accounting for unmanaged nodes only increase the scope of the challenge. What's more, selecting and stitching together an appropriate set of counter-measures means navigating a complex landscape of point products. Accordingly, the intent of this white paper is to clarify the the endpoint security problem and identify the functional requirements of a comprehensive endpoint security solution.

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whitepaper Addressing the Insider Threat with NetIQ Operational Change Control Solutions2006-07-20 07:34:58 NetIQ
  Organisations typically grant IT administrators more access than is required to make simple changes to their production servers and applications. In order to comply with regulations and ensure the integrity of their IT infrastructure, organisations need to more tightly control changes. This white paper looks at how NetIQ can help you virtually eliminate the insider threat. Co-written by renowned security thought leader and author Dr. Eric Cole, and NetIQ.   
whitepaper Inspiring trust - Creating a secure and customer focused online travel portal2006-07-20 07:47:58 VeriSign
  At the company's inception, five years ago, the Internet was viewed in a somewhat sceptical way, and some customers were unwilling to make purchases online. Online security, especially at this time, was considered to be of primary importance to Opodo. Overcoming consumers fear of making purchases online was part of the mission of the Opodo brand, and building a strong feeling of trust and relaibility was key to the success of the portal.   
whitepaper Hosted Recording/QM: Doing It Right2006-07-20 06:39:14 DMG Consulting
  The growing acceptance of hosted and on-demand call center solutions has brought new options for contact centers that want the latest technology, but don't have the budget or the desire to get locked into one solution. This webcast presents the criteria to determine if a hosted solution is right; key factors in the selection of a hosted recording provider; and best practices, especially in the area of security.   
whitepaper How Real-Time Analytics and Automated eLearning Are Revolutionizing the Contact Center: A 1-800-FLOWERS.COM Best Practices Case Study2006-07-20 06:40:18 Voice Print International
  This webcast shows how 1-800-FLOWERS.COM is utilizing real-time contact center analytics and automated agent training to greatly improve their productivity, their customer service, and their bottom line. In this webcast, the viewer will learn why delivering real-time, consolidated intelligence to managers and agents improves communication, performance, and cohesive decision making across the enterprise; what a person needs to know before his or her CEO does - the essential information one wants to track so that he or she can quickly determine the root case of exceptional or poor results; how to integrate automated eLearning into the operations to dramatically improve agent performance; and the importance of measuring the impact of the training programs and how to do it.   
whitepaper Contact Center Coaching / Simulation Coaching2006-07-20 06:04:06 DMG Consulting
  Coaching agents yields impressive results - it enhances the customer experience and empowers supervisors and agents. Real-time coaching has the added advantage of driving immediate improvements in agent performance and productivity while increasing customer satisfaction. This webcast shows how these applications can revolutionize the operating environment. The webcast discusses the benefits and capabilities of real-time coaching and the best practices that will help a person achieve his or her goals.   
whitepaper Avaya - Best Practice # 1: Extending the Contact Center - Next Steps2006-07-20 05:22:27 Avaya
  The company's infrastructure can create barriers between a person and his or her customers. This webcast explores methods to break down these barriers and allows viewers to more tightly integrate the contact center with the rest of the business - and reduce costs at the same time! The webcast shows how to affordably deploy the contact center applications throughout the enterprise while simultaneously lowering the total cost of ownership.   
whitepaper Knowing and Segmenting Your Customers: Best Practices in Routing for the Next Decade2006-07-20 05:14:59 Nuasis
  Not all customers are created equal. Some are worth more to the company than others - which means one should give them priority service. Others are willing to pay a premium for premium service. Others have special needs that a person can meet to ensure their long-term loyalty. But a person can't achieve any of these objectives if he or she doesn't know their customer and if they don't segment the service delivery accordingly. This webcast will show how to leverage the existing CRM data to effectively segment customers and their needs. Viewers will learn how to create routing rules based on customer attributes - and how to better match agent skills to customer needs.   
whitepaper Saleforce Provides Automated Lead Capture and Routing to Boost Sales Productivity at LURHQ Corporation2006-07-18 00:24:51 Salesforce.com
  LURHQ Corporation, managed security service provider, rapidly expanded its sales force to meet increased demand. The company's ACT! contact management software was not robust or flexible enough to support evolving needs. The company needed a CRM system to establish best practices & processes across distributed sales organization. LURHQ Corporation selected salesforce.com's on-demand CRM solution over conventional CRM software. They rapidly imported data from spreadsheet & databases into salesforce.com. The company Mapped flexible online solution to company's reengineered processes. The solution offered real-time & offline access to customer information in one place with no synch hassles.   
whitepaper Architecting On Demand Solutions, Part 22: Define and Deploy WebSphere Clusters Using Rational Software Architect WebSphere Cluster Creation Pattern2006-07-25 01:40:31 IBM
  In this paper, the reader will discover how to use the newly released WebSphere Cluster Creation Pattern to build and deploy WebSphere clusters. First, the WebSphere Cluster Creation Pattern is imported into Rational Software Architect. Next, a new UML model is created to which this pattern can be added, which encapsulates best practices for deploying WebSphere clusters. By applying a WebSphere profile to this model along with the pattern, the model will be able to define all of the components of a WebSphere cluster.   
whitepaper Secure System Retirement2006-12-16 01:00:21 Symantec
  Maintaining a highly secure IT environment and protecting a company's digital assets mean that the system retirement process cannot be overlooked or handled carelessly. Increasingly, enterprise IT departments realize that they must look for certified and tested solutions that completely wipe all data from the hardware device. This paper looks at best practice strategies for reducing the risk and liabilities associated with PC retirement and data disposal.