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 TitleDate AddedCompany
whitepaper The Essential Elements of Comprehensive Endpoint Security 26/03/08 Symantec
  For today’s computing environments, there is little question that endpoint security is a required component of an overall enterprise security strategy. Various trends fostering user mobility ensure that many endpoints will frequently be exposed directly to the Internet and endpoints are still being exposed to numerous threats. This paper clarifies the various aspects of the endpoint security problem and to identify the functional requirements of a comprehensive endpoint security solution.  sponsored by
whitepaper The Essential Elements of Comprehensive Endpoint Security01/10/06 Symantec
  Establishing a comprehensive endpoint security solution is complicated, and issues like accounting for unmanaged nodes only increase the scope of the challenge. What's more, selecting and stitching together an appropriate set of counter-measures means navigating a complex landscape of point products. Accordingly, the intent of this white paper is to clarify the the endpoint security problem and identify the functional requirements of a comprehensive endpoint security solution.

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whitepaper Sigma-Tau Identifies Success Rates for Specific Sales Activities, Implements Best Practices With Salesforce2006-07-17 23:35:35 Salesforce.com
  Sigma-Tau needed to track customer interactions across health sciences & pharmaceutical divisions. The company wanted to better understand sales activity & marketing effectiveness. Their incumbent ACT! system couldn't support rapid growth. Hence, the company needed integration with general ledger & expense reporting systems. Sigma-Tau selected salesforce.com Professional Edition; upgraded to Enterprise Edition for integration capabilities and rapidly deployed to sales, marketing, & customer service personnel in both divisions. Field sales representatives access CRM on the road with Offline Edition.   
whitepaper Differentiate Your Brand With Service: Best Practices for Delivering Exceptional Customer Experiences2006-07-13 02:49:41 Talisma
  At one time, customer service and support organizations looked to online service simply to deflect costly phone calls. Today, more realize the importance of creating a company-wide, multi-faceted interaction strategy to improve the end-customer experience and to differentiate from an increasingly crowded marketplace. This webcast explores cutting-edge best practices and day-to-day procedures that take the customer service department to the next level of sophistication and effectiveness.   
whitepaper Power Programming With SugarCRM & MySQL: How to Optimize SugarCRM With MySQL2006-07-13 02:31:03 SugarCRM
  This webcast discusses best practices for ensuring optimal performance of a person's SugarCRM/MySQL implementation, including clustering, performance tuning, scalability testing, and configuration.   
whitepaper Best Practices for Wireless CRM2006-07-13 05:14:03 NetMotion Wireless
  Customer Relationship Management (CRM) is a complex undertaking, and the last thing a company needs is to add complexity with a wireless version that is "Not quite always on" or that requires extensive customization through professional services. NetMotion Mobility makes an increasingly complex wireless network landscape manageable and allows organizations to leverage their existing applications without modification. It is a software solution independent of underlying wireless infrastructure and technology and works with standards-based wireless hardware. Whatever the mobile device or network used - public or private - Mobility ensures a continuous, secure, "Always on" connection to not only the CRM applications that keep enterprises competitive, but to any application a mobile worker may need to use.   
whitepaper Customer-Driven Coaching: Using the Voice of the Customer to Maximize Your ROI2006-07-13 04:49:46 Customer Relationship Metrics
  When given the opportunity, customers are willing to help coach the representatives, and when engaged, representatives will be open to change. The Voice of the Customer (VOC) can be the most powerful element in the coaching program, if allowed. With the VOC, a person will be able to create the most effective coaching plans possible. Turning customer insights into actionable coaching plans is an emerging best practice that pays significant dividends. With game plan coaching strategies like this, the representative, the center, and the company will be champions in the eyes of the customers.   
whitepaper NICE Systems Case Study: Retail Company, Financial Services Division2006-07-11 00:54:33 NICE Systems
  Some companies look at workforce management solely as a solution for inbound call centers, without taking the next step and applying those same best practices to outbound operations. With over 450 agents, the client saw a clear opportunity to improve the consistency and clarity of its scheduling rules for all agents, regardless of call specialty. The financial services division of this retail company has enjoyed improved scheduling management as well as rising adherence and agent satisfaction by introducing the IEX TotalView Workforce Management system into its outbound collections environment.   
whitepaper MSDN Webcast: Adapt Your Application: Working With Windows Mobile Security (Part 2 of 3) (Level 200)2006-07-06 06:26:25 Microsoft
  This three-part webcast series describes techniques and best practices that can help to successfully transition the Windows Mobile application from development to release. Part Two explains in details about Windows Mobile security. This part will explain how it works and how to ensure that the application deploys successfully with the required security privileges.   
whitepaper TechNet Webcast: SQL Server 2005 Reporting Services Management and Security (Level 300)2006-07-06 06:37:13 Microsoft
  This webcast explains how to configure, manage, and secure the Microsoft SQL Server 2005 Reporting Services deployment. It also explains how Reporting Services integrates with SQL Server 2005 Management Studio, and gets a demonstration of the new Reporting Services server configuration tool. The webcast presents best practices for deployment and common management scenarios, including how to manage reports, schedules, subscriptions, and security.   
whitepaper MSDN Architecture Webcast: Designing Software Installations for Windows Vista Using Windows Installer 4.0 (Level 200)2006-07-06 06:54:43 Microsoft
  This webcast covers the new software installation features of Microsoft Windows Installer 4.0 in Windows Vista. Windows Installer 4.0 offers innovations important to software developers, such as integration with User Account Control (UAC), the ability to mitigate system restarts when applying patches, and improved logging functionality. The webcast explains how to take advantage of the powerful new features in Windows Installer 4.0 and provides best practices for installation software developers who are targeting Windows Vista.   
whitepaper MSDN Webcast: Adapt Your Application (Part 3 of 3): Installing and Distributing Windows Mobile Applications (Level 200)2006-07-06 07:16:17 Microsoft
  This three-part webcast series outlines the techniques and best practices one can use to ensure that the Windows Mobile application successfully transitions from development to release. This part focuses on application installation and distribution. The webcast covers distribution-related issues such as how to build a user-friendly installation package and how to include the Microsoft .NET Compact Framework in an installation.