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 TitleDate AddedCompany
whitepaper The Essential Elements of Comprehensive Endpoint Security 26/03/08 Symantec
  For today’s computing environments, there is little question that endpoint security is a required component of an overall enterprise security strategy. Various trends fostering user mobility ensure that many endpoints will frequently be exposed directly to the Internet and endpoints are still being exposed to numerous threats. This paper clarifies the various aspects of the endpoint security problem and to identify the functional requirements of a comprehensive endpoint security solution.  sponsored by
whitepaper The Essential Elements of Comprehensive Endpoint Security01/10/06 Symantec
  Establishing a comprehensive endpoint security solution is complicated, and issues like accounting for unmanaged nodes only increase the scope of the challenge. What's more, selecting and stitching together an appropriate set of counter-measures means navigating a complex landscape of point products. Accordingly, the intent of this white paper is to clarify the the endpoint security problem and identify the functional requirements of a comprehensive endpoint security solution.

 sponsored by
whitepaper Team Level Analysis of Sales Force Automation: The Missing Link?2006-07-11 02:17:25 Curtin University of Technology
  Contemporary sales organizations utilize teams to seamlessly complete sequential discrete steps in the sales process. The Sales Force Automation (SFA) research to date, has primarily focused on the organizational and individual level of analysis. The purpose of this paper is to present a methodology for investigating the usage of SFA at the sales team level. Future research could incorporate this methodology with a view to better understand the link between sales team SFA adoption and performance. First, a thorough literature review elucidates several key SFA themes. Second, an analysis of these issues follows, from which, the methodology is presented. Finally, managerial implications and limitations of the proposed study are discussed.   
whitepaper 7 Habits of Highly Effective Contact Centers2006-07-11 02:06:27 eGain Communications
  The bestseller, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change, has inspired many parallels in the field of business and organizational improvement. Contact centers, too, could become significantly better at what they do by adopting the timeless, principle-based habits recommended by the book. This paper discusses seven traits of successful contact centers, backed by stories and tips from the customers-some of the world's most innovative customer service organizations. Based on well-understood principles of long-term effectiveness, these habits are simple, organic, cohesive, and very powerful.   
whitepaper Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success2006-07-11 02:11:56 eGain Communications
  Chat and web collaboration tools have unmatched potential for improving customer service and increasing revenues. Financial services, retail, telecom, and travel companies are early adopters of this technology. Savvy businesses in these sectors are using chat and cobrowse tools to attract, win, and keep customers. As with other technology, chat and cobrowse tools deliver the promised pay-off only if they are used rightly. This paper describes eight somewhat uncommon but foolproof steps to help businesses use chat and cobrowse to maximize the value of interactions in all phases of the customer life cycle.   
whitepaper Building a Secure Foundation for Enterprise Mobility2006-06-30 19:08:06 Motorola
  Because the boundaries between wired and wireless networks are blurring, today's enterprises must adopt a security posture that makes sense for both environments. This white paper from Motorola describes the unique challenges associated with securing wireless communications and outlines a holistic approach to mobile security that integrates four key environmental considerations: people, process, policy, and technology.   
whitepaper Outbound Email and Content Security in Today's Enterprise, 20062006-08-28 13:07:06 Proofpoint
  Data protection continues to be a hot topic as large-scale breaches of personal information come to light and as the regulatory environment becomes more sophisticated. The convenience and ubiquity of email as a business communications tool has exposed enterprises to a wide variety of new risks associated with outbound email.

How concerned are companies about the content of email leaving their organizations? How do companies manage the legal and financial risks associated with outbound email?

Proofpoint commissioned Forrester Consulting to field an online survey of email decision makers at large US and UK enterprises. Respondents were asked about their concerns, priorities and plans related to the content of email leaving their organizations.

Read Proofpoint's 3rd annual study which summarizes the findings of this survey, including surprising statistics about how large companies address outbound messaging and content security issues. 		  
whitepaper Complying with the HIPAA Security Rule: Protecting ePHI in Email, HTTP, and FTP Transmissions2006-08-28 13:07:15 Proofpoint
  While compliance dates for various HIPAA rules have already passed, many healthcare-related organizations are still working to achieve full compliance with HIPAA.

This whitepaper describes how organizations can maintain the privacy and security of electronic protected health information (ePHI) over e-communications channels (including SMTP email, HTTP, and FTP protocols. Learn why an effective solution should have the ability to accurately differentiate between ePHI and "de-identified" health information, in order to properly enforce privacy policies and achieve or improve compliance with HIPAA guidelines.

Download this whitepaper from Proofpoint, Inc. to learn:

  • Which components of the HIPAA Security, EDI and Privacy rule impact email and other forms of e-communication.
  • How Proofpoint's Healthcare Privacy Solution applies to the HIPAA Security, EDI and Privacy rules.

   
whitepaper MAA / Data Guard 10g Release 2 Setup Guide - Creating a RAC Logical Standby for a RAC Primary2006-07-04 04:00:57 Oracle
  Oracle Maximum Availability Architecture (MAA) is Oracle's best practices blueprint based on proven Oracle high-availability technologies and recommendations. The goal of MAA is to remove the complexity in designing the optimal high-availability architecture. This paper focuses on creating a RAC logical standby database for a RAC primary database. The steps outlined in this paper use SQL Plus and srvctl and apply to Oracle Database 10g Release 2 databases already configured with Oracle Data Guard and do not require any primary database downtime.   
whitepaper Restricted Party Screening2006-07-04 04:19:15 Oracle
  Oracle is committed to enabling the enterprise to meet its regulatory obligations so a person can enforce compliance, reduce risk, and implement due diligent best practices. Ensuring the company's transactions are not directly or indirectly associated with individuals, entities, or locations on myriad and ever-changing restricted party or embargoed country lists, also known as interdiction lists, is a key component of that compliance process. While restricted party screening is an essential part of the global trade management strategy one must also consider screening requirements for operational and financial compliance. The focus of this white paper is on Oracle's solutions for restricted party screening throughout the enterprise, both today and tomorrow.   
whitepaper How CA's Structural Approach to Service Availability Brings Distinctive Advantages to IT Effectiveness2006-07-04 05:36:53 Enterprise Management Associates
  CA's vision, and its stated commitment to support what it calls "Enterprise IT Management," or EITM, is to unify and simplify both the deployment, use and integration of management solutions and the tasks and processes surrounding IT management itself. Within that vision, one of CA's core pillars is to improve service, which includes service management from a strategic, business-centric perspective, and service availability. CA's Service Availability portfolio targets managing business service performance efficiently across the infrastructure. CA's service management portfolio specifically targets managing to cost and demand, as well as enabling more evolved levels of project and process planning. This paper will focus on CA's unique, architectural approach to service availability, and how it maps to structural trends in the marketplace.   
whitepaper Dynamic IT and Integrated Financial Services2006-09-18 14:48:05 Sterling Commerce
  Financial institutions are at an inflection point — they must invest in new IT architecture in order to survive and thrive in the next decade. It is a journey that will remake both IT and business architecture around new business models that extend into the financial supply chain of business customers and nontraditional partners. The economic conditions and available technology are now ready to help them integrate and generate new value propositions and revenue.

In this white paper, Financial Insights considers how financial institutions must meet the demand for growth by extending into the financial supply chains of business customers and partners. We also examine the industry, market drivers, motivators, and technology attributes needed to meet the demand. A case study of Wachovia is included for illustrative purposes.