Member Login

E-mail:    Password:  




 TitleDate AddedCompany
whitepaper The Essential Elements of Comprehensive Endpoint Security 26/03/08 Symantec
  For today’s computing environments, there is little question that endpoint security is a required component of an overall enterprise security strategy. Various trends fostering user mobility ensure that many endpoints will frequently be exposed directly to the Internet and endpoints are still being exposed to numerous threats. This paper clarifies the various aspects of the endpoint security problem and to identify the functional requirements of a comprehensive endpoint security solution.  sponsored by
whitepaper The Essential Elements of Comprehensive Endpoint Security01/10/06 Symantec
  Establishing a comprehensive endpoint security solution is complicated, and issues like accounting for unmanaged nodes only increase the scope of the challenge. What's more, selecting and stitching together an appropriate set of counter-measures means navigating a complex landscape of point products. Accordingly, the intent of this white paper is to clarify the the endpoint security problem and identify the functional requirements of a comprehensive endpoint security solution.

 sponsored by
whitepaper BMC Service Impact and Event Management: A Major Step in ITIL Implementation2006-11-08 01:00:18 BMC Software
  IT Information Library (ITIL) is rapidly becoming a de facto standard for best practice ITSM processes. Because of the complexity of the IT infrastructures and of the ITIL process framework itself, implementing ITIL is by no means a simple procedure. The resulting benefits, however, are well worth the effort, and include improved service delivery, lower cost, and perhaps most important, close alignment of IT with the business. To leverage the full benefit of ITIL implementation requires systems-based IT service management solutions that not only automate and integrate ITIL processes, but also operate based on business impact and priorities. The BMC Service Impact and Event Management Route to Value meets these requirements and helps organizations take a major step in their ITIL implementation.   
whitepaper Break the Rules to Win in Customer Service: 10 Contrarian Ways to Out-Innovate the Competition2006-07-11 02:04:10 eGain Communications
  Companies are winning in customer service by breaking traditional rules and defying conventional wisdom. The authors have only scratched the surface of fallacies and myths in the 10 rule-breaking best practices discussed in this paper, and encouraged to uncover and break other rules that are slowing down the innovation. This approach will position a person well to outsmart and out-innovate the competitors in customer interactions, the new battleground for competitive advantage.   
whitepaper Microsoft Dynamics AX 4.0: Writing Secure X++ Code2006-09-06 01:00:12 Microsoft
  Trustworthy computing means helping to make sure that the user can expect - and even take for granted - a safe and reliable computing experience. The Microsoft trustworthy computing goals are designed to deliver the level of trust and responsibility that people expect from the computing industry. This white paper addresses one of the most important aspects of trustworthy computing: writing secure code. The paper will help to write X++ code that meets the trustworthy computing requirements of Microsoft Dynamics/AX 4.0.   
whitepaper Best of Breed vs. Suite Anti-spyware: What's Best for You?2006-07-31 16:33:45 Webroot Software
  This paper offers a compelling first-person account by noted security expert Ira Winkler of a penetration test he devised to demonstrate how hackers could theoretically compromise the highly sensitive Supervisory Control and Data Acquisition (SCADA) systems that secure nuclear reactors. Winkler, who is President of the Internet Security Advisors Group and has been called a "Modern Day James Bond" by the media, describes how his plan lured utility company employees to a Web site that downloaded spyware onto their systems—spyware that ultimately allowed Winkler's team to control the SCADA system and hence a nuclear reactor! Winker's paper points up the critical need for deploying anti-spyware software and builds a strong case for choosing a best of breed, or standalone, anti-spyware solution rather than a suite-based product.   
whitepaper VMware Infrastructure: Automating High Availability (HA) Services With VMware HA2006-09-23 01:00:13 EMC
  VMware Infrastructure 3 delivers comprehensive virtualization, management, resource optimization, application availability and operational automation capabilities in an integrated offering. VMware High Availability (HA), a new capability in VMware Infrastructure 3, helps customers improve service levels for any application by implementing cost-effective virtualization-based high-availability solutions that are both easy to use and easy to configure. This white paper provides an architectural and conceptual overview of VMware HA and describes how one can use HA to provide high availability for any applications running in virtual machines at lower cost than would be possible with static, physical infrastructure.   
whitepaper Demystifying the PCI Data Security Standard for Service Providers2006-07-31 11:42:51 ComplyGuard Networks
  The Payment Card Industry Data Security Standard (PCI DSS) is a set of security practices set forth by American Express, Discover, Japan Central Bank, MasterCard, and VISA to protect cardholder data. It is an industry-established policy requiring compliance by all merchants and service providers that store, process, or transmit cardholder data. This white paper from ComplyGuard Networks explains what the specific requirements of the PCI DSS mean for service providers.

The PCI DSS's special requirements for merchants are detailed in the companion white paper, "The PCI Data Security Standard for Merchants Demystified." 		  
whitepaper Knowledge-Centered Support (KCS): Fundamentally Improving How Companies Resolve Complex Customer Problems2006-07-06 08:03:08 InQuira
  To support organizations wanting to implement Knowledge-Centered Support (KCS) best practices, the Consortium for Service Innovation offers the KCS Verified program. This unbiased certification process validates the functionality of knowledge management applications, as aligned with the comprehensive list of KCS requirements developed by the Consortium. InQuira's is a KCS-Verified solution that fully integrates knowledge management with search, retrieval and problem resolution processes. It eliminates the need for most content to be transformed and placed in a knowledge base for effective retrieval, allowing support engineers to focus on solving customer issues while concurrently contributing their knowledge to a greater organizational good.   
whitepaper Kevin Mitnick on Malware: Mitigating Malware in Userland2006-07-16 18:35:20 AppSense
  If the security of your corporate data isn't top of mind, it will be by the time you finish this attention-grabbing white paper by Kevin Mitnick. The author is the once-vilified hacker who served four years in a federal prison in the 1980s for breaking into corporate computers; since "going legit," Mitnick has transformed himself into one of the most sought-after security consultants in the world. He explains how malware is being used to steal corporate data and describes a number of real-world data thefts that illustrate all too clearly the extent to which hackers will go to steal your secrets and sell them to your competitors. Sponsored by AppSense, this white paper is not to be missed. Download it today!   
whitepaper Real-Time Coaching Builds World-Class Contact Centers2006-07-13 03:38:05 DMG Consulting
  Coaching contact center agents yields impressive results - it enhances the customer experience and empowers supervisors and agents. It is the training method preferred by agents and yields timely and quantifiable benefits. Real-time coaching has the added advantage of driving immediate improvements in agent performance and productivity while enhancing call quality and customer satisfaction. Agents want to do a great job; coaching empowers them to perform. This white paper presents the capabilities and benefits of real-time coaching. It describes preferred coaching methods and gives the company the best practices for optimizing the performance of the contact center.   
whitepaper Alternate Data Streams - What's Hiding in Your Windows NTFS?2007-03-28 14:00:40 Global Knowledge,Global Knowledge Network
  This paper will explain how hackers and malware authors take advantage of ADSs to hide their malicious software. It will also explain how they can be created, executed, found, and removed.