Automating the Complete Sales Cycle to Facilitate the Quote-to-Order Process: Evaluating the ROI of ChannelOnline

Overview

ChannelOnline is a suite of powerful, Web-based sourcing, quoting, order management, and e-commerce tools for VARs to integrate and streamline every aspect of the sales cycle. To demonstrate and quantify the economic benefits associated with ChannelOnline, CNET Channel contracted Callan Consulting, an independent business modeling consulting firm, to develop a detailed return on investment (ROI) model. Callan Consulting interviewed a broad range of CNET Channel customers and gathered data from a variety of secondary sources to create the ChannelOnline ROI model. As this white paper describes key ROI benefits, it can be read either as a stand-alone document or in conjunction with the ROI model.