Abbey National's Online Mortgage Sets New Standards for Service and Responsiveness

Overview

A familiar brand on UK high streets, Abbey National provides mortgages, savings products and personal banking to its retail customers and also markets its own life assurance, insurance and investment products under the Abbey National Life brand. Abbey National recognised that the speed with which they could deliver a 'decision in principle' represented an important competitive advantage in the mortgage market, both for themselves and for the intermediaries such as estate agents, independent financial advisers and other independent third parties who originate more than 50 per cent of the mortgages sold by Abbey National each year. By using component-based software from Microsoft Solutions Partner, DPR Consulting Ltd, Abbey National and Getronics were able to bring their ideas to reality very quickly.