Solutions Builder Express Helps InCentric Solutions Connect Cable Provider to Wireless Opportunity

Overview

A leading cable company needed a solution that could transform the speed and quality of customer service delivered by the company's field technicians. Divisions inside the company are delineated geographically and operate autonomously, functioning like medium-size businesses rather than part of a large enterprise. Divisions define, build and improve support infrastructures that will best serve their markets. With this in mind, one of the company's divisions worked closely with IBM and InCentric Solutions to upgrade and more widely disperse a workforce mobility solution for field technicians. Once the solution was refined, the company called upon InCentric's integration skills to deploy it as quickly as possible.