Working With JBPM: From Workflow Management to Business Intelligence

Overview

The competitive business world demands more efficient technologies to deliver products and services to clients. jBPM, as a workflow engine, offers a way to automatize the business and, therefore, a way to offer more consistency and faster response to customer requests. However, if a company wants to succeed in the new market, it has to optimize its processes and react on time to changes, features that are not provided by a workflow system. The authors' project aims at extending the jBPM platform to support data mining and AI tools that will be used to analyze, monitor and optimize the business process.