Ignite for Oracle Helps E-commerce Platform Provider Meet its Stringent SLAs

Overview

GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. On an outsourced basis, GSI Commerce provides a comprehensive, integrated and centralized e-commerce platform which includes technology, logistics, customer care and marketing services. Before Thanksgiving 2005, GSI Commerce noticed that a nightly process it used to update its merchandise databases was not performing as needed. To get to the answer, GSI Commerce turned to Ignite™ for Oracle. Within 24 hours, the DBA team had installed, monitored, identified, and fixed the issue. Ignite identified the specific SQLs and the I/O bottlenecks causing the delays.