ISO 20000: What's an Organization to Do?

Overview

International standards related to IT Service Management permit organizations worldwide to collaborate and they provide valuable guidelines that help establish the credibility of companies. A new standard, ISO 20000, which is now available, allows an organization to demonstrate to its customers and investors that it operates with business integrity and security, and that it fosters a culture of continual quality improvement in IT Service Management. Why is this so important? It is because achieving ISO 20000 certification can help give companies a competitive edge over those companies that don't meet this standard.