Centralised IT System Delivers Enhanced Public Services for Citizens in Romania

Overview

Mehedinti District Council delivers public services to citizens in the Mehedinti region of Romania. Traditionally, these services depend on paper processes that require citizens to visit local authority offices in person. To address this, the council joined forces with CG&GC Intelligent Technology and a number of other business partners to build a central technology platform using Microsoft Windows server technologies and the Microsoft E-Government Starter Kit, which supports services through an integrated Web portal, a call centre, and traditional counters. Mehedinti District Council also deployed internal accounting and taxation tools, a geographic information system, and the GoPro.net solution for case management. XML Web services connect applications, departments, and local authorities at district level, reducing case processing times and enhancing standards and transparency.