Legal Firm Invests in Service Quality With Client Extranet and Collaboration Tools

Overview

Blank Rome wanted to simplify attorney collaboration on client matters to ensure the highest-quality service. The law firm invested in a portal based on Microsoft SharePoint Products and Technologies, giving attorneys access to a range of information specific to each client matter from one view. Blank Rome added extranet portal capabilities to share relevant information directly with clients. Centralizing matter information has made it easier for groups to coordinate service delivery for complex client matters and to collaborate without regard for geographic location. Extranet collaboration has accelerated the firm's ability to respond to client inquiries and share critical information rapidly, enhancing the client experience. In 2006, Blank Rome upgraded to Microsoft Office SharePoint Server 2007, further extending the firm's culture of collaboration to clients and co-counsel.