Financial Firm Boosts Users' Productivity, Reduces Desktop Support Calls by 80 Percent

Overview

Allecon Stock Associates administers stock-options services for corporate employee-benefit plans. The company wanted to standardize the software that ran on its 30 desktop computers to reduce the number of support calls and increase user productivity. Allecon decided to deploy the Windows Vista Business operating system so that the IT staff could easily create a single desktop standard, increase application stability, and reduce downtime. Users have found that the Windows Aero user experience and integrated desktop search capability help them increase their efficiency and save up to 20 minutes a day. Allecon expects these productivity gains to enable stock administrators to take on more clients.