Advanced Call Center Solution Improves Efficiency, Delivering Premium Services to Rural Farmers

Overview

Juan Valdez is the face of the Federacion Nacional de Cafeteros de Colombia (The National Federation of Colombian Coffee Growers) and Cafe de Colombia. The 100% Colombian Coffee logo was developed by the Federation in March 1981. They needed an advanced contact center solution that could handle thousands of calls and route them efficiently, making sure that all callers receive prompt service and the complete information that they were looking for. The Nortel MPS 500 improves contact center efficiency by automating routine requests and freeing agents for more complex enquiries. It delivers friendlier self-service and more personalized customer experience through robust, multilanguage advanced speech capabilities.