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Format: PDF

Date: 14/01/2008


Operations Management in UK Financial Services

WORTHWHILE?

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Overview

The extremely competitive nature of the financial services industry today and the changing landscape of customer expectations and their approach to investing in financial products, puts an onus on suppliers to consider how well they are dealing with new and existing customers' business transactions.

This research investigates how technology is being applied to manage and improve operations.



See also: Transaction Management, Planning and Services