Newport City Council Simplifies Content Management and Improves Constituent Service

Overview

Newport City Council, the eighth largest authority in Wales, provides a variety of services such as education, leisure, housing, social services, planning, and highways. Newport City Council was keen to maximize the information available to residents and businesses online. To do this, the council realized it needed a content management system to improve the way it managed and published documents. The system also needed to provide a comprehensive knowledge base to enable council employees in the contact center to effectively deal with all customer inquiries. In 2000, Newport City Council implemented Oracle Universal Content Management, previously called Stellent Universal Content Management, to enable its Web team to contribute content easily and quickly to the intranet and internet.