Regional Insurance Company Decreases Risk, Improves Service With Mobile Technology

Overview

Based in Mississippi, Southern Farm Bureau Casualty Insurance Company (SFBCIC) delivers insurance coverage to customers in the southern United States. The company wanted to improve service and minimize risk in the hurricane-prone region, but it was hindered by inefficient data processing. To improve how it handled data, SFBCIC implemented a solution based on the Windows Mobile operating system and the Microsoft .NET Compact Framework. The company replaced manual processes with a custom application that runs on Windows Mobile and integrates with industry-specific software. As a result, SFBCIC can reduce risk and improve customer service with faster access to more information, and employees save time with automated data handling. Underwriters collect more-detailed information, which the company can use to strengthen risk management and drive better business decisions.