Las Vegas Hotel Improves Decision Making and Guest Satisfaction With In-House Portal

Overview

The Hard Rock Hotel & Casino in Las Vegas is an immensely popular location in one of the biggest tourist destinations in the world. The hotel wanted to give employees the right information at the right time to enhance guest service and make better decisions, but printed newsletters and overfull e-mail inboxes were problematic. So the hotel created an intranet portal using out-of-the-box components from Microsoft software that the hotel owned - and without the help of outside consultants. The portal grew, a page at a time, to encompass information from all hotel departments. The results: Staffing and financial decisions can be made more quickly, in time to affect both labor costs and guest satisfaction.