The TeleMedia 900 Audiotel Case

Overview

TeleMedia is one of 2 companies in Egypt that provide AudioTel applications i.e. prepaid phone services and contexts that use 900 numbers based on closed publicity activity in the television. The challenge was to deliver Arabic speech engines compatible with TeleMedia infrastructure, and able to automate the tedious and costly process of recording different prompts for various applications. Moreover the need to start a new human recording if the data is changed limits the scope of the application that the original system can handle. Telemedia proposed a complete solution that solves all customers concerns and fulfill all the requirements including: Automatic Speech Recognition (ASR), Text To Speech (TTS) and Load Balancing.