The Case Against Free ISP DNS

Overview

ISPs provide pipe services, Internet connectivity. They have set up their business to ensure they can carry packets across their network. That's what they lead with when they are out making a sale. Sometimes they happen to offer other ancillary services that they cannot bill, but these services, like DNS, are not specialties or areas of expertise. They are theoretical value-adds. As a network operator, providing a highly available service such as DNS is not their core competency. Managed services like DNS are different from network engineering. While network services require their own expertise with routers and switching, this expertise rarely translates to expertise in services like DNS.