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 TitleDate AddedCompany
whitepaper Satisfaction survey analysis using statistics: You'll be delighted with the results2009-06-01 SPSS
  Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making important decisions based on incomplete or superficial information.

Tags: Enterprise Planning, User Satisfaction		   
whitepaper The How's and Why's of Survey Research2009-06-01 SPSS
  Survey research is much more than simply asking someone a few questions. It's a multiple step process with a clearly defined protocol at each step. This white paper discusses survey research by breaking it up into a seven-step process—and clearly detailing how you maximize your efforts every step of the way. At each stage, it also shows how technology can improve your results to make the entire survey research process easier and more effective.

Tags: E-commerce - E-Business, Enterprise Planning		   
whitepaper The Hidden Costs of Freeware - A Critical Look at The Use of Free Software2009-05-20 Quest Software
  Did you know that - sometimes - freeware isn't free? Freeware development tools can save you money, but do they really help you maintain productivity and quality while controlling risk? In Quest's new business brief, "The Hidden Costs of Freeware - a Critical Look at the Costly Use of Free Software," learn about the three most common hidden costs of using freeware - and how, by utilizing commercial software, you can avoid them. Read this business brief today.

Tags: E-commerce - E-Business, Enterprise Planning, Workflow Management, IT Budgeting		   
whitepaper What Every IT Manager Needs To Know About Project Management2009-05-20 Global Knowledge
  Any framework or tool is only as good as the people who use it. Adopting project management practices will make the work of effectively managing change in the IT environment easier and more consistent. This white paper examines the project management best practices that every IT Manager should implement to enhance the success of projects.

Tags: Workflow Management, Project Management, Project Management, IT Professionals		   
whitepaper Winning the Information Management Game2009-05-06 Oracle
  This paper explores how businesses can capitalize on a free, easyto-use, rapid web application tool for the Oracle Database that will help consolidate personal databases, spreadsheets, and other data to create a single point of truth for everyone in the company.

Tags: E-commerce - E-Business, Enterprise Planning, Data Infrastructure, Data Tools		   
whitepaper 10 Barriers to eCommerce and Their Solutions2009-04-14
  It has been often said the Internet has leveled the playing field, notably so in the world of eCommerce. Without the need for a traditional store front (employees, insurance, or all the other sundry demands of maintaining a physical presence), a merchant can very quickly begin selling compelling products. The Internet has also leveled other barriers to entry. Costly advertising in Yellow Pages, newspapers, or magazines has given way to cost free search engines, email campaigns, low cost banner ads, or other online promotional schemes like Google AdWords. However, all merchants, online or offline, face the barriers presented by consumer psychology. This paper seeks to enumerate ten major barriers facing eCommerce and proposes generalized solutions in terms of both a software solution and technique.   
whitepaper Driving Insight to Action: Advance From Strategy to Success2009-04-09 gartner
  The immediate response of the accountant to this heightened requirement for quality information has been to view the solution as lying within the domain of IT, with information management practices 'Supporting a well-conceived? IT plans'. Yet despite substantial investment in IT systems in recent years, this goal remains an elusive one for many '?technology often struggles to deliver on its promises...' and '... the massive investments in IT systems in recent years haven't realized their potential'. Organizations are reporting a wider range of information than ever before the breadth of information required by stakeholders has widened the range of stakeholders has widened.

Tags: Financial Services		   
whitepaper Data Center Projects: Project Management2009-04-08 American Power Conversion (APC)
  In data center design/build projects, flaws in project management and coordination are a common - but unnecessary - cause of delays, expense, and frustration. This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project.

Tags: E-commerce - E-Business, Project Management, IT Professionals, Workflow Management		   
whitepaper Centralization of IP Communications2009-04-03 Alcatel-Lucent
  Converged data and communication networks are a reality in most large and extra-large enterprises. How can one make the most of these resources? The digital natives have entered the workforce. How can one serve them in the most cost-effective manner? Mergers, acquisitions and spin-offs are standard events for large enterprises. How can one provides the required flexibility for these events in the communication network? Centralized IP communications is the key technical strategy to meet the challenge of these trends. This paper describes the Alcatel-Lucent IP Communications centralization offer and its related, innovative business strategies for large and extra-large enterprises.

Tags: E-commerce - E-Business		   
whitepaper Measuring the Business Impact of Support2008-07-17 Citrix Online
  Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.

Tags: E-commerce - E-Business, Enterprise Planning, IT Professionals