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 TitleDate AddedCompany
whitepaper Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services0000-00-00 Avaya
  A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent in the existing Touch-Tone systems increasingly apparent. Real Soft, Inc. (RSI) implemented automated speech recognition system by collaborating with ScanSoft and SPS (an Avaya Business Partner). The solution included a VoiceXML application running on an Avaya Interactive Response System using SpeechWorks OpenSpeech DialogModule (OSDM) for grammar validation.

Tags: Voice Recognition		   
whitepaper Advanced Call Center Solution Improves Efficiency, Delivering Premium Services to Rural Farmers2007-04-18 Nortel Networks
  Juan Valdez is the face of the Federacion Nacional de Cafeteros de Colombia (The National Federation of Colombian Coffee Growers) and Cafe de Colombia. The 100% Colombian Coffee logo was developed by the Federation in March 1981. They needed an advanced contact center solution that could handle thousands of calls and route them efficiently, making sure that all callers receive prompt service and the complete information that they were looking for. The Nortel MPS 500 improves contact center efficiency by automating routine requests and freeing agents for more complex enquiries. It delivers friendlier self-service and more personalized customer experience through robust, multilanguage advanced speech capabilities.

Tags: Call Center - Contact		   
whitepaper Novell Case Study: Graubundner Kantonalbank0000-00-00 Novell
  The Graubundner KantonalBank (GKB) is one of the largest regional banks in Switzerland with revenues of approximately $9 billion each year. Decentralized administration made it difficult to grant both employees and customer's proper rights to access information, resulting in increased administrative costs and security risks. The bank needed an enterprise-wide secure identity management solution to manage user identities from a single, centralized location. GKB selected a Novell Security and Identity Solution, including Novell eDirectory and Novell DirXML, to better manage user identity information and meet its security requirements.

Tags: Security Management, Directory Services		   
whitepaper Software Leaders Experience Improved Productivity, Develop Cutting-Edge Product0000-00-00 Microsoft
  MadCap Software is the developer of MadCap Flare, the next generation in Help authoring tools. The company's principals are veterans of the Help-authoring space and the creators of RoboHelp, the original Help-authoring standard. MadCap wanted to evolve Help-authoring by developing the first native XML Help-authoring tool. MadCap needed to create a foundation on which to develop new products easily, quickly, and cost-effectively. The MadCap team found their solution in the Microsoft Visual Studio 2005 development system and the .NET Framework 2.0. An initial team of three developers created, in about one year, the company's debut Help-authoring product, called Flare, by using the C# programming language.

Tags: Programming Languages, Application Development		   
whitepaper Unient Communications Attracts New Customers With High Technology Services0000-00-00 Oracle
  Unient Communications, a.s. is a leading supplier of integrated telecommunication solutions in the Czech Republic, providing its customers with services based on the latest technology. The company wanted to deliver a flexible, easily extensible architecture to speed the development of new services and functions without relying on multiple technology vendors. The challenge was to facilitate the delivery of new services quickly and with minimum effort or disruption to the business and allow new users to be entered into the system rapidly; enable rapid self-service registration for services. Unient Communications implemented Oracle BPEL to manage Web services for multiple systems.

Tags: Web Services, Service-Oriented Architecture		   
whitepaper Oracle and Accelior Help ING Lease Streamline Business Processes and Improve Overall Process Efficiency0000-00-00 Oracle
  Leasing companies are facing fierce competition. The market is consolidating and they are confronted with decreasing asset values and a reduced markup. To increase profitability, ING Lease Belgium, part of the ING Group needed to differentiate themselves through enhanced services and a better offering. However, the company can no longer depend on cost reduction as they squeezed out whatever was possible over the past few years. Further streamlining business processes and increasing business efficiency is the key to improve the margins. Thanks to Oracle technology and Accelior Consulting expertise, ING Lease Belgium enjoys all the benefits of a Service-Oriented Architecture (SOA); increased capacity, reactivity and agility enable the company to keep on growing rapidly and integrate product innovations easily.

Tags: Middleware, Service-Oriented Architecture		   
whitepaper ACUITY Leads the Insurance Industry in Helping Agents Work Efficiently0000-00-00 IBM
  A mutual insurance company, ACUITY provides policies to more than 170,000 commercial and personal customers in 11 Midwestern states. ACUITY foresaw an opportunity to increase premiums and agent productivity by making it faster and easier for agents to access information. To solve this ACUITY created direct company-to-company communication processes-connecting agents' own management systems to its core insurance transactions-by creating an adaptable, open infrastructure using industry standards. nVISIA provided its Adaptive Software Infrastructure, a service-oriented architecture that greatly accelerates the development time for new applications. The nVISIA infrastructure enabled ACUITY to accept quote requests and application submissions in the standard XML formats used by most agency management systems. With nVISIA's mentoring, ACUITY leveraged IBM WebSphere Studio Application Developer to create Java servlets.

Tags: Service-Oriented Architecture, Application Development		   
whitepaper ChangingInc's Value Chain Solution Streamlines Business Forms Industry0000-00-00 IBM
  ChangingInc, a specialty paper supplier, wanted to improve channel management capabilities to maximize revenue and strengthen relationships with value chain. The solution to this was gained by implementing WebSphere Commerce solution which optimizes the flow of products, goods, services and information through the value chain, while streamlining management and administrative functions.

Tags: Supply Chain Management, Service-Oriented Architecture		   
whitepaper Major Financial Services Company Integrates Financial Systems to Meet Users' Needs0000-00-00 IBM
  A major financial services company is a global leader in hedge fund management services, performing a complete range of accounting, administration, shareholder and corporate services to hedge funds and collective investment schemes. Seeking a solution for integrated communications with its clients and partners, the financial services company chose an Enterprise Service Bus (ESB) - a middleware architecture that transports data among multiple applications without the need for independent application-to-application integration. Part of a Service Oriented Architecture (SOA) that enables flexible reuse of layered services, the ESB solution for the financial services company consists of IBM WebSphere Message Broker and IBM WebSphere MQ working together as a fund-processing hub that can accommodate a rapidly growing transaction volume.

Tags: Middleware, Service-Oriented Architecture		   
whitepaper Driving Real-Time Success0000-00-00 Sonic Software
  DaimlerChrysler Services Fleet Management (DCS Fleet) partners could not effectively exchange information with the company because of inconsistent data formats and lag times. DCS Fleet decided to use a two-pronged IT strategy to enhance operations and customer service: eBusiness and infrastructure. Starting with the office in France, DCS Fleet used Sonic to rebuild its information-management engine. First, SonicMQ enterprise message server was deployed to help ensure the reliable exchange of mission-critical information. Then, Sonic ESB was used to create "The nerve-center" of the system, establishing flexible XML standardization of data exchanges.

Tags: Web Services, Service-Oriented Architecture