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 TitleDate AddedCompany
whitepaper AmeriHealth Mercy Expands Access for Patients and Provides With Avaya Interactive Response0000-00-00 Avaya
  As the nation's largest Medicaid managed care organization, AmeriHealth Mercy has the awesome responsibility of serving more than one million members in four states. Critical to meeting the healthcare needs of patients is the ability for AmeriHealth Mercy's 1,500 employees to provide accurate, up-to-date member eligibility and coverage information as quickly as possible and at any hour of the day or night - and to do it cost effectively. When AmeriHealth Mercy decided to expand its self-service capabilities in order to reduce costs and improve access to information for patients and healthcare providers, the company turned to Avaya and the advanced capabilities of the Avaya Interactive Response system.

Tags: Voice Recognition, Programming Languages		   
whitepaper Python Powers Journyx Timesheet0000-00-00 Python Software Foundation
  Journyx Timesheet is a commercial application that provides time, expense, and project tracking. In 1996, Journyx CEO and founder was working in the staffing industry when he saw an opportunity to use the web to accurately collect and store employee timesheet information. The first version of Timesheet focused on collecting accurate cost information, with an eye towards applying that data in the formulation of new project cost projections. Since then, Timesheet has expanded considerably to facilitate tracking of time, mileage, and expenses, not just for project management but also for billing and payroll purposes. Journyx Timesheet has been using Python from the beginning.

Tags: Software Project Management, Services		   
whitepaper LogiXML Case Study: North Carolina Department of Juvenile Justice and Delinquency Prevention2006-08-16 LogiXML
  The North Carolina Department of Juvenile Justice and Delinquency Prevention is responsible for promoting public safety and juvenile delinquency prevention, intervention, and treatment through the operation of a seamless, comprehensive juvenile justice system. Their team determined that the existing reporting systems, a combination of Crystal Reports and an internally developed Web-based system, could no longer support their needs as the volume of records increased dramatically. The company chose LogiXML based on the control, flexibility and the comprehensive features that LGX Report Plus gave them. They liked the ability to incorporate charts and graphs in all the reports.   
whitepaper Salesforce Helps Navis Streamline Sales Processes and Improve Forecasting Accuracy0000-00-00 Salesforce.com
  Navis needed full-scale CRM solution to support growth. Sales contacts & activities tracked in various programs such as FileMaker & Excel. The company required seamless & tight integration with several internal systems. There was Lack of coordination between pre- and post-sale processes. Navis selected salesforce.com Enterprise Edition. Salesforce.com services team met precise needs & implemented & integrated system on time & on budget.

Tags: CRM Software, Business Management		   
whitepaper Sigma-Tau Identifies Success Rates for Specific Sales Activities, Implements Best Practices With Salesforce0000-00-00 Salesforce.com
  Sigma-Tau needed to track customer interactions across health sciences & pharmaceutical divisions. The company wanted to better understand sales activity & marketing effectiveness. Their incumbent ACT! system couldn't support rapid growth. Hence, the company needed integration with general ledger & expense reporting systems. Sigma-Tau selected salesforce.com Professional Edition; upgraded to Enterprise Edition for integration capabilities and rapidly deployed to sales, marketing, & customer service personnel in both divisions. Field sales representatives access CRM on the road with Offline Edition.

Tags: CRM Software, Best Practices		   
whitepaper Case Study: Web Based Inventory Integration With AS400 / JD Edwards0000-00-00 Eastridge Technology
  A national distributor of imported hardware components needed a way to link customers, suppliers, and salespeople to current inventory, pricing, and specification data that were stored on their AS400 JD Edwards system. This distributor faced the problem of a global sales force that is struggling to keep a current record of marketing images, specifications, and current pricing across multiple brands. The distributor had a clear vision of a single point of entry for salespeople and manufacturers that would be easy to navigate and required no training. Eastridge recommended a web based solution using Active Server Pages coupled with XML (Extensible Markup Language) and Microsoft SQL Server 2000.

Tags: Sales Force Automation, Database Management		   
whitepaper Delivering a High-Performance Mobile Broadband Experience2006-10-06 13:18:37 Zend Technologies
  Want to know about large volume transactions and content delivery in a mission-critical, high-availability Web environment? Meet Amp'd Mobile. The assignment: Build a Website; an e-commerce platform with order fulfillment and integration to a third-party billing solution; develop a sophisticated CMS; scale over 90+ servers...oh, and have it up & running in a matter of months! Download this case study and learn how PHP, Schematic, and Zend Technologies delivered.   
whitepaper Calgary Public Library Turns a New Page With Cisco IP Communications2006-06-02 01:00:29 Cisco Systems
  With over 31 million customer interactions each year, the Calgary Public Library is one of the largest library systems in North America. Over the past several years, the Calgary library system has grown exponentially. The legacy phone systems, which included a 20-year-old private branch exchange in the central office and a mix of Centrex systems located in branch offices, was cumbersome to manage. The Library was looking for a system that would help them control costs, provide the best service levels possible and future proof their communications. The library is improving customer service, reducing costs and positioning itself for future growth by adopting Cisco Internet Protocol (IP) Communications.   
whitepaper Phenomenal Networks Scores Business Success in Youth Soccer Venue2006-06-02 01:00:29 Cisco Systems
  Phenomenal Networks, established in early 2001, is the North American subsidiary of Shepherdson Holdings (Pty) Ltd. The Schwan's USA Cup was serving a different crowd: youth soccer players from around the world at the largest tournament of its kind. For this particular venue, Phenomenal Networks wanted to prove that they could use IP-based technology for telephoning internationally and locally, as well as integrating the IP phone into the back end of a live database. They proposed a booth with 10 IP phones on workstations that were connected to a Cisco system. They used Java XML to design special applications on the telephone.   
whitepaper AAC Promotes Power of Cisco IP Communications With XML Applications2006-06-02 01:00:29 Cisco Systems
  The Town of Herndon is located in Fairfax County, Virginia. Herndon had an aging network system and an analog phone system that was at maximum capacity. When a local company provided the Town with fiber optic cabling at cost, the director of IT for Herndon decided the time was perfect to update to a converged network. AAC, a Cisco Premier Certified Partner, deployed a new Cisco infrastructure to support a converged voice and data network. It included its own PhoneTop Amber Alerts software so that when a local missing-child Amber Alert is issued, Ashton can push that alert to any or all of the town government's IP phones.