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 TitleDate AddedCompany
whitepaper People + Processes + Technology: Creating a Winning Formula for Customer Support2009-10-20 Citrix Online
  You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

Tags: Internet and Web, Internet and Web, Enterprise Planning, Mobile and Wireless		   
whitepaper Reducing the Complexity of Sub-Band ADPCM Coding to Enable High-Quality Audio Streaming From Mobile Devices2009-09-29 APTX
  The number of consumer audio applications demanding high quality audio compression and communication across wireless networks continues to grow. Although the consumer is increasingly demanding higher audio quality, devices such as portable media players and wireless headsets also demand low computational complexity, low power dissipation and practical transmission bit-rates to help conserve battery life. This paper discusses research undertaken to lower the complexity of existing high-quality sub-band ADPCM coding schemes to better satisfy these conflicting criteria.

Tags: Internet and Web, Mobile and Wireless		   
whitepaper Livening Up Surround-Sound in Digital Television2009-09-29 APTX
  The companies that offer solutions for broadcast, namely Dolby, DTS, and SRS will continue to innovate, and industry bodies will continue to standardize to ensure that content is delivered into the home in a responsible and balanced fashion. However, the focus of this paper is to look more closely at the workflow through the production and contribution phases and to examine the challenges for facilities addressing the issue of greater channel density.   
whitepaper Screen Sharing Performance of Web Conferencing Services: Comparative Analysis2009-09-01 Adobe Systems
  As web conferencing becomes increasingly prevalent, users are seeking more sophisticated experiences. Learn about Adobe Acrobat Connect Pro's Turbo Screen Sharing and how it outperforms the industry standard by efficiently utilizing bandwidth and minimally impacting the network infrastructure.

Tags: Internet and Web, Internet and Web, IT Budgeting, IT Budgeting		   
whitepaper Yahoo! JAPAN Finds Unique Solution for Multiplatform Online Video2009-07-01 Microsoft
  Looking to make the most of its exclusive license to distribute Major League Baseball (MLB) online to the Japanese market, Yahoo! JAPAN needed to find a way to get content to users on multiple technology platforms while protecting the content. When the company heard about the digital rights management capabilities available in Microsoft Silverlight 2, it began working with Microsoft and local Microsoft Certified Partner 2ndFACTORY to create a new service based on the technology. As a testament to how easy Microsoft Silverlight is to work with, Yahoo! JAPAN was able to bring the service to market in time for the start of the MLB championship series in just two-and-a-half months.   
whitepaper Vendor Landscape: Web Conferencing; Show Me, Don't Just Tell Me2009-07-01 Adobe Systems
  While core Web conferencing features have become commodities, vendors are bringing specialized products to market for training, sales and team support, and marketing events. Use Info-Tech's Web conferencing vendor landscape to compare vendor and product options.

Tags: Internet and Web, Internet and Web, IT Budgeting, IT Budgeting		   
whitepaper TANDBERG's Native Resolution: What It Does and Why It's the Clear Solution2009-06-18 Tandberg
  When the pioneers of videoconferencing were developing the first systems back in the mid 1980's, the proposition seemed easy enough: take existing television cameras and monitors and use them to enable a 2-way interactive conference. Right? Well, not so fast. The problem is videoconferencing becomes a powerful solution only if it can be used to call anywhere on the globe - and there are two major, incompatible standards to which video equipment are manufactured: NTSC (National Television System Committee) and PAL (Phase Alternation by Line). OK, there's also SECAM (Systeme Electronique Couleur Avec Memoire), but the resolution of SECAM is equal to that of PAL, and SECAM's popularity is fading. Incompatible standards means that the video from an NTSC camera cannot be displayed on a monitor designed for PAL and vice-versa.

Tags: Internet and Web, Server Platforms - OS, Network Technologies		   
whitepaper TANDBERG on Streaming - an Application Note2009-06-18 Tandberg
  This document is intended to provide help during installation and use of the Streaming functionality implemented in TANDBERG videoconferencing products. It is also intended to give some general background on what streaming is and how to make use of the feature.

Tags: Internet and Web, Software Development Tools, Mobile and Wireless, Internet and Web		   
whitepaper TANDBERG AudioScience- Theory and Operation2009-06-18 Tandberg
  The TANDBERG AudioScience microphone is a ceiling microphone designed specifically for use in Videoteleconferencing and Distance Learning environments. It consists of a Crown PZMR microphone attached to a boundary specifically shaped to optimize the Frequency response, Polar response, and reach of the microphone assembly. Also, the combination of those parameters enhances the performance of some echo cancelers, and results in some "natural" automatic gain control functions.

Tags: Software Development Tools, Software Development Tools, Handhelds, Desktop Client OS		   
whitepaper The ISDN to IP Migration for Videoconferencing2009-06-17 Tandberg
  Since the release of IP-capable videoconferencing solutions in the mid-1990s, the percentage of video calls hosted over IP networks has continued to grow. In addition, virtually all video systems today include IP network capability, while only a limited percentage support ISDN. For some, the justification for migrating from ISDN to IP for videoconferencing was purely financial as it allowed companies to enjoy a pay-one-price cost structure for unlimited videoconferencing usage. For many others, however, it was the soft benefits of running videoconferencing over IP, such as enhanced reliability and manageability, tighter security, and an improved user experience that prompted the shift. This white paper provides insight into the pros and cons of the four most common network architectures in use today for videoconferencing.

Tags: Network Technologies, Internet and Web, Software Development Tools, Internet and Web